Silvia Bessonart Agosto
Turtle Creek
Summary
Being a dynamic self-employed professional have proven to be a path to success by improving business operations and solving problems. Managing my own cleaning an janitorial services business for twenty years, and then my multi-family property for more than ten, I have excelled in teamwork collaboration, enhancing tenant relations and showcasing exceptional oral communication and customer service skills. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
26
26
years of professional experience
Work History
Property Manager
Self-Employed
09.2014 - Current
- Team collaboration with repairman and garden maintenance assistant through regular feedback communication and performance evaluations.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Collected and maintained careful records of rental payments and payment dates.
- Oversaw budget preparation and allocation by analyzing expenses and forecasting trends.
- Kept properties in compliance with local, state, and federal regulations.
Cleaning and Janitorial Services Owner
Self-employed
11.2003 - 02.2024
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
Secretary
Futurekids / Uruguay
03.1999 - 03.2002
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided comprehensive support to new staff, facilitating faster integration into team.
Education
Associate of Arts - Environmental Studies
Southern New Hampshire University
Hooksett, NH05-2027
GED -
Literacy Pittsburgh
411 Seventh Ave Ste. 525, Pittsburgh, PA 1521910-2017
Skills
- Multi-family property management
- Property inspections
- Customer service-focused
- Lease renewals
- Rent collection
- Exceptional oral and written communication skills
- Tenant relations
- Property tours and inspections
- Maintenance scheduling
- Occupancy management
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Self-Employed
09.2014 - Current
Cleaning and Janitorial Services Owner
Self-employed
11.2003 - 02.2024
Secretary
Futurekids / Uruguay
03.1999 - 03.2002
Associate of Arts - Environmental Studies
Southern New Hampshire University
GED -
Literacy Pittsburgh
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