Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simon Siwakoti

Harrisburg,PA

Summary

Keen to help customers, fast replies to all customer questions, consistently trying to resolve client issues as fast as possible, and supporting returning customers across all supported products, fostering loyalty and trust. Communicated with fellow workers to improve user satisfaction and resolve client issues if I can't do it alone.

Overview

3
3
years of professional experience

Work History

Political Canvasser

PA Community Canvassing
Camp Hill, PA
01.2026 - Current
  • Helping people register to vote
  • Communicated with people about their registration status.
  • Help fill out the registration form and be there for questions.

Help Desk

Elizabethtown College
Harrisburg, PA
09.2024 - 05.2025
  • Creating tickets for issues, and updating them when the issue has been resolved. using TeamDynamix
  • Resolved network connectivity issues. remotely or in person
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Collaborated with IT team members to identify system requirements and resolve problems.
  • Conducted regular maintenance checks on equipment such as printers, computer podiums, computers, and projectors
  • Assisted customers with various types of technical issues via email, telephone, and walk-ins.

Delivery/Customer Service

DoorDash USA
Harrisburg, USA
03.2024 - 06.2024
  • Pick up and deliver people's food to their homes
  • Ensured the safe transportation of goods by following all traffic laws and company policies
  • Delivered packages and goods to customers in a timely and efficient manner
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
  • Managed delivery routes effectively to optimize efficiency and minimize fuel consumption

Cashier/Customer Service/Stocker

Derry shopping center
Harrisburg, USA
05.2023 - 07.2023
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their concerns
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

Education

High School Diploma -

Susquahanna High School
Susquehanna, PA
06.2024

Bachelor - Information System

Pennsylvania State University Harrisburg
Middletown, PA
06-2028

Bachelor of Science - Information Systems

Elizabethtown College
Elizabethtown, PA

Skills

  • Cash handling

Basic to intermediate levels

  • Microsoft
  • Microsoft PowerPoint
  • Microsoft Excel
  • High school math
  • Communication skills
  • Time management
  • Typing 40WPS
  • Computer Literacy
  • Heavy Lifting
  • Multilingual Nepal/English
  • Ticket management through TeamDynamix

Timeline

Political Canvasser

PA Community Canvassing
01.2026 - Current

Help Desk

Elizabethtown College
09.2024 - 05.2025

Delivery/Customer Service

DoorDash USA
03.2024 - 06.2024

Cashier/Customer Service/Stocker

Derry shopping center
05.2023 - 07.2023

High School Diploma -

Susquahanna High School

Bachelor - Information System

Pennsylvania State University Harrisburg

Bachelor of Science - Information Systems

Elizabethtown College
Simon Siwakoti