Summary
Overview
Work History
Skills
Timeline
Generic

Simona White

Philadelphia

Summary

Dedicated Home Health Aide with proven expertise in patient care and housekeeping, honed at Heart to Heart Home Care Agency. Exceptional at providing personal hygiene assistance and vital signs monitoring, enhancing patient independence and well-being. Achieved a 20% improvement in patient satisfaction through meticulous care plan management and empathetic support.

Overview

2026
2026
years of professional experience

Work History

Home Health Aide

Sweet Home Health

Collections Agent

Federal Bond Collection Agency
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Counseled debtors on payment options and arranged installment agreements.

Inbound Call Center Representative

NCO Financial

Home Health Aide

Close Knit Care
01.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.

Paratransit Driver

Total Transit
11.2021 - 07.2023
  • Maintained full understanding of local roads and traffic patterns.
  • Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
  • Worked different route every day based on changing passenger locations and destinations.
  • Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.
  • Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
  • Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
  • Maintained accurate records of trips, mileage, fuel consumption, and incident reports to support efficient scheduling and resource allocation.
  • Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
  • Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
  • Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
  • Elevated overall trip experience by maintaining cleanliness within the vehicle''s interior/exterior throughout each shift.

Home Health Aide

Heart to Heart Home Care Agency
03.2019 - 11.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Vital signs monitoring
  • Bathing assistance
  • Housekeeping
  • Dressing assistance
  • First aid and safety
  • Care plan management
  • Client documentation
  • Documentation

Timeline

Home Health Aide

Close Knit Care
01.2024 - Current

Paratransit Driver

Total Transit
11.2021 - 07.2023

Home Health Aide

Heart to Heart Home Care Agency
03.2019 - 11.2021

Home Health Aide

Sweet Home Health

Collections Agent

Federal Bond Collection Agency

Inbound Call Center Representative

NCO Financial

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Simona White