Sincere White
Philadelphia
Summary
I am an experienced and dependable Retail Team Supervisor with 8 years of customer service, team leadership, and operational support. Known for creating positive customer experiences through attentive service, problem-solving, and a strong eye for detail. Skilled in managing daily store functions, coaching team members, and maintaining organized, efficient environments. I believe my background in stocking, housekeeping, and security is an example of my adaptability. I love being in customer service and working with a team.
Overview
5
5
years of professional experience
Work History
Security Guard
OPS Security Group
04.2025 - Current
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Completed incident reports regarding violations of policies or procedures.
- Monitored CCTV systems to ensure safety and security of premises.
- Identified suspicious activity to determine appropriate response.
- Responded to alarms, emergencies, and disturbances.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Team Manager
Rita's Ice
04.2023 - 07.2025
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Processed cash, credit and check transactions with POS system and cash register.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Stocker
Target
10.2021 - 02.2022
- Monitored expiration dates of perishable items to ensure freshness.
- Stocked shelves with newly arrived products.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Packed boxes for shipment using appropriate packing materials.
- Participated in physical inventories of stock on hand periodically.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Demonstrated great teamwork skills with staff members.
Housekeeper
Penn Medicine
07.2021 - 10.2021
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to the supervisor for prompt remediation.
- Removed stains to restore linens to pristine condition.
- Maintained clean floors throughout building by sweeping and mopping.
Education
High School Diploma - undefined
Simon Gratz Mastery Charter School
Philadelphia, PA06.2020
Skills
- Team management
- Report writing
- Conflict resolution
- Customer service
- Effective communication
- Time management
- Safety procedures
Timeline
Security Guard
OPS Security Group
04.2025 - Current
Team Manager
Rita's Ice
04.2023 - 07.2025
Stocker
Target
10.2021 - 02.2022
Housekeeper
Penn Medicine
07.2021 - 10.2021
High School Diploma - undefined
Simon Gratz Mastery Charter School