Sistina Molina
Horsham,PA
Summary
Reliable Health Advocate enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Advocate
Accolade, Inc
07.2021 - Current
- Educated and advocate for 30+ members a day regarding available resources, enabling informed decision-making regarding their healthcare needs.
- Provided empathetic support to members during challenging times, fostering trust and strong rapport.
- Support a variety of customer groups such as Meta, both United and American Airlines, Fidelity and State Farm with professionalism, precision, empathy and grace.
- Skillfully identify and and rectify medical billing errors by corresponding with health plan and advocating to provider's offices.
- Recommend service improvements to minimize recurring member issues and complaints.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality member care.
- Facilitated many team meetings.
Elderly Caretaker
Lauren McGuire
08.2023 - Current
- Assist stroke patient with day to day needs
- Administer medication for patient
- Administer patients nebulizer, CPAP machine and oxygen tank
- Document details of patient's daily progress
- Supported family in understanding the needs of their elderly loved one, fostering open communication between all parties involved
- Monitored clients' vital signs and reported any significant changes to healthcare providers promptly, contributing to early intervention efforts when necessary
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities
- Assisted elderly with daily living activities and physical therapies
- Maintained detailed records for accurate reporting on client progress, simplifying communication between family members and healthcare professionals
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing
- Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages
Patient Advocate
Medrisk, LLC
06.2019 - 07.2020
- Scheduled Physical Therapy Appointments
- Communicated With Insurance Adjusters
- Ensured Therapy Offices Were Equipped With All Patient Information
- Processed Billing
- Data Entry
- Utilized Salesforce
- Utilized Microsoft Outlook
- Assist Members In Navigating Their Benefit Policy
- Advocate for members to their Health plan and Doctors
- Manage claims and benefits
- Perform Provider Searches For Members
- Probe Members To Determine Resources
Medical Assistant/ Call Center Supervisor/ Emergency Line Receptionist
Tribeca Pediatrics
04.2017 - 10.2018
- Preparing patients for routine and sick visits
- Drawing blood via venipuncture and dermal punctures
- Measuring all vitals
- Handling all bodily fluid specimens
- Data Entry
- Preparing Vaccines
- Processing Inventory
- Processing Medical Records
- Assisting community managers with all admin duties
- Managing maintenance in multiple properties
- Answering high volume calls
- Utilizing Office Practicum and Sales Force
Education
Access Institute -
Access Institute
01.2018
La Guardia CC -
La Guardia CC
01.2008
Hillcrest High School -
Hillcrest High School
01.2006
Skills
- Patient Care
- Medical Terminology
- Medical billing
- CPR
- Phlebotomy
- EKG technician
Certification
- Certified Phlebotomy Technician
- Certified EKG Technician
Timeline
Elderly Caretaker
Lauren McGuire
08.2023 - Current
Care Advocate
Accolade, Inc
07.2021 - Current
Patient Advocate
Medrisk, LLC
06.2019 - 07.2020
Medical Assistant/ Call Center Supervisor/ Emergency Line Receptionist
Tribeca Pediatrics
04.2017 - 10.2018
La Guardia CC -
La Guardia CC
Hillcrest High School -
Hillcrest High School
Access Institute -
Access Institute
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