Siu Lim Tse
Pittsburgh
Summary
Adept at inventory management and fostering strong customer relationships, I boosted operational efficiency at Sylvia’s Emporium. My background with Task Rabbit and Pickup Now honed my problem-solving and multitasking skills, ensuring on-time deliveries and high customer satisfaction. Achievements include training teams and improving service delivery.
Overview
6
6
years of professional experience
Work History
Tasker
Task Rabbit
Pittsburgh
02.2020 - Current
- Provided personal support to the executive, including errand running and personal shopping.
- Performed a variety of tasks such as assembling furniture, cleaning homes and offices, painting walls, and landscaping yards.
- Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.
- Provided estimates for labor costs associated with each task before beginning work so that customers can better plan their budgets accordingly.
- Performed various clerical tasks and organized office areas to promote productivity.
Owner
Sylvia’s Emporium
New Philadelphia
10.2019 - 09.2024
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided direction and guidance to employees.
Delivery Specialist
Pickup Now
Pittsburgh
04.2019 - 02.2024
- Loaded and unloaded vehicles at distribution center and delivery address.
- Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
- Provided training on proper handling procedures for new employees in the department.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Remained calm and pleasant with customers at all times, even during tense situations.
- Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption.
Education
Bachelor of Science - Electrical Engineering
University of Pittsburgh
Pittsburgh, PA04-1997
High School Diploma -
Mount Lebanon High School
Pittsburgh, PA05-1991
Skills
- Task estimation
- Furniture assembly
- Inventory management
- Customer relationship management
- Time management
- On-time deliveries
- Employee training
- Problem solving
- Multitasking and organization
- Customer service
Timeline
Tasker
Task Rabbit
02.2020 - Current
Owner
Sylvia’s Emporium
10.2019 - 09.2024
Delivery Specialist
Pickup Now
04.2019 - 02.2024
Bachelor of Science - Electrical Engineering
University of Pittsburgh
High School Diploma -
Mount Lebanon High School