Skye Hardy
Philadelphia
Summary
Experienced with team leadership and great customer service. Utilizes effective communication and problem-solving skills to ensure smooth shift transitions and high customer satisfaction. Track record of maintaining positive team environment and meeting service standards consistently.
Overview
3
3
years of professional experience
Work History
Server Shift Leader
Wells Fargo
2024.06 - Current
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Cashier Team Lead
Chic-Fil-A
2023.01 - 2024.01
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Cashier
Coffee Steamer
2023.02 - 2023.06
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Customer Service Cashier
McDonald's Restaurant
2022.02 - 2022.10
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Empire Beauty School
Philadelphia, PAImhotep Charter School
Philadelphia, PA2024-06
Skills
- Verbal and written communication
- Assignment delegation
- Guest service
- Food safety
Timeline
Server Shift Leader
Wells Fargo
2024.06 - Current
Cashier
Coffee Steamer
2023.02 - 2023.06
Cashier Team Lead
Chic-Fil-A
2023.01 - 2024.01
Customer Service Cashier
McDonald's Restaurant
2022.02 - 2022.10
Empire Beauty School
Imhotep Charter School