Summary
Overview
Work History
Education
Skills
Timeline
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Skye Hardy

Philadelphia

Summary

Experienced with team leadership and great customer service. Utilizes effective communication and problem-solving skills to ensure smooth shift transitions and high customer satisfaction. Track record of maintaining positive team environment and meeting service standards consistently.

Overview

3
3
years of professional experience

Work History

Server Shift Leader

Wells Fargo
06.2024 - Current


  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Cashier Team Lead

Chic-Fil-A
01.2023 - 01.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Cashier

Coffee Steamer
02.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Customer Service Cashier

McDonald's Restaurant
02.2022 - 10.2022


  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

Empire Beauty School
Philadelphia, PA

Imhotep Charter School
Philadelphia, PA
06-2024

Skills

  • Verbal and written communication
  • Assignment delegation
  • Guest service
  • Food safety

Timeline

Server Shift Leader

Wells Fargo
06.2024 - Current

Cashier

Coffee Steamer
02.2023 - 06.2023

Cashier Team Lead

Chic-Fil-A
01.2023 - 01.2024

Customer Service Cashier

McDonald's Restaurant
02.2022 - 10.2022

Empire Beauty School

Imhotep Charter School

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Skye Hardy