Skylar Schmidt
Pittsburgh
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GetGo Gas Station
Pittsburgh
08.2021 - Current
- Assisted customers with fuel purchases and convenience store transactions.
- Resolved customer inquiries and complaints, ensuring quick and effective solutions.
- Maintained cleanliness and organization of service areas and store shelves.
- Operated cash register and processed payments accurately.
- Stocked merchandise and ensured availability of popular items for customers.
- Trained new employees on customer service protocols and operational procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction through knowledgeable and friendly service while resolving issues.
- Engaged customers in conversations to understand needs and provide tailored solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adhered to safety standards throughout the workplace.
Sales Associate
Build-A-Bear
Bethel Park
03.2021 - 08.2021
- Engaged with children to create a fun shopping experience.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Student Volunteer
First Luthern Church
Pittsburgh
08.2017 - 06.2021
- Supervised and participated in groups of student volunteers during special projects or activities.
- Led Bible study groups for children, promoting spiritual growth and fellowship among growing minds.
- Supervised children in children's room during long services to promote good behavior.
- Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
- Monitored children entering, during and after weekly youth programs.
- Served meals to homeless people in partnership with local charities during holidays or special occasions.
Education
High School Diploma -
Brentwood High School
Pittsburgh, PA06-2021
Associate of Arts - General Studies
Community College of Allegheny County
Pittsburgh, PA05-2026
Skills
- Customer service
- Communication skills
- Team collaboration
- Problem resolution
- Employee training
- Time management
- Cash handling
- Hospitality and accommodation
- Product knowledge
- Task prioritization
- Multitasking and organization
- Verbal and written communication
- Store maintenance
- Complaint handling
- Problem-solving
- Customer relations
Certification
- Responsible Alcohol Serving Program Seller/Server Certification
- Class C Fuel Operator Certification
Timeline
Customer Service Representative
GetGo Gas Station
08.2021 - Current
Sales Associate
Build-A-Bear
03.2021 - 08.2021
Student Volunteer
First Luthern Church
08.2017 - 06.2021
High School Diploma -
Brentwood High School
Associate of Arts - General Studies
Community College of Allegheny County