SOFIA CARRASQUILLO
North Wales
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
2027
2027
years of professional experience
Work History
Account Manager
Ferrandino and Son
Norristown, PA
2026 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations and company objectives.
- Led cross-functional teams to implement strategic initiatives that improved service delivery efficiency.
- Analyzed client feedback and market trends to identify opportunities for service enhancements and new offerings.
- Oversaw contract negotiations, ensuring compliance with company policies while maximizing value for clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
ADMINISTRATIVE ASSISTANT: SCHEDULING, CUSTOMER SERVICE
Groundworks
North Wales, PA
01.2024 - 01.2025
- Managed calendars, from sale to job completion, for two branches totaling 28 crews and over 3 million in monthly revenue.
- Trained incoming schedulers for their respective branch responsibilities utilizing CRM software and database resources.
- Collected revenue data to track crews' monthly success and growth.
- Conducted daily meetings to monitor and track branch success and growth.
- Performed as the primary liaison between the customer and operations teams to help improve day-to-day success and bring jobs to completion.
- Identified a critical deficiency in the workflow database, tested multiple cases to locate root cause and escalated findings to management.
- Collaborated across departments in times of crisis to ensure job completion and create more opportunities for revenue in the calendar.
TESTING CENTER PROCTOR
Bucks County Community College
Bucks County, PA
01.2023 - 01.2024
- Administered tests, monitoring test environments to ensure adherence to academic integrity standards.
- Resolved student inquiries and concerns promptly, maintaining a supportive environment.
- Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
- Completed data entry on tests administered, completion and student accommodations.
- Allowed seamless turnover between individual exam rooms, high volume days reaching above 75 students testing per day.
ADMINISTRATIVE ASSISTANT
Brandon Martinez Voice
01.2022 - 01.2024
- Coordinated lesson schedule and team meetings spanning across 3 states.
- Managed communication across multiple channels, ensuring timely responses to students.
- Streamlined office operations by implementing digital tools for task tracking and project management.
- Collaborated with various studio locations across the U.S. to ensure alignment with company objectives and widen network outreach.
- Remote
CUSTOMER CARE REPRESENTATIVE
Raymour and Flanigan
Morrisville, PA
01.2021 - 01.2022
- Communicated with customers, company reps, and manufacturers to aid with customer inquiries. Managing over 50 calls per day.
- Utilized a variety of data software's including mapping systems, inventory systems and service history systems.
- Managed assigned technicians' appointments and routes to maximize productivity. Tracked data post appointment to confirm resolutions.
- Compiled data on customers' service history and manufactures resources to ensure technicians success and minimize further disputes.
- Mentored junior representatives, enhancing team performance and cohesion.
Executive Assistant
Co-Op: International Opera Theater of Philadelphia
Philadelphia, PA
01.2021 - 01.2022
- Recruited international musicians for annual projects to expand the existing database of over 300 musicians.
- Collaborated with industry professionals around the world during the pandemic to adapt performances into virtual experiences.
- Communicated with leadership and performers to organize the distribution of project resources and rehearsal schedules.
- Created and managed separate databases for contracts, participants, and resources utilizing Excel and Google Drive.
- Authored and distributed announcement boards to synchronize project engagement across various time zones and multilingual virtual environments.
ASSISTANT TALENT BUYER, EXECUTIVE ASSISTANT
Co-Op: The Fire, Philadelphia, PA
Philadelphia, PA
01.2021 - 01.2022
- Researched musicians and bands to affiliate with The Fire network while also communicating with the existing pool of artists to coordinate events.
- Managed massive network database to assist and coordinate 10 weekly events in the calendar year
- Collaborated with owner on marketing strategies for future events by drafting press releases and curating social media posts on a slated timeline.
Education
B.S. - Music Business: Management
Millersville University
Skills
- Microsoft and Google Applications
- Communication
- Conflict Resolution
- Research and Analysis
- Proficiency in Spanish
- Time-management
- CRM and Revenue Software
- Adaptability
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Customer and client relations
- Scheduling
- Professional communication
- Document management
- Tech-Savvy
- Records administration
Timeline
ADMINISTRATIVE ASSISTANT: SCHEDULING, CUSTOMER SERVICE
Groundworks
01.2024 - 01.2025
TESTING CENTER PROCTOR
Bucks County Community College
01.2023 - 01.2024
ADMINISTRATIVE ASSISTANT
Brandon Martinez Voice
01.2022 - 01.2024
CUSTOMER CARE REPRESENTATIVE
Raymour and Flanigan
01.2021 - 01.2022
Executive Assistant
Co-Op: International Opera Theater of Philadelphia
01.2021 - 01.2022
ASSISTANT TALENT BUYER, EXECUTIVE ASSISTANT
Co-Op: The Fire, Philadelphia, PA
01.2021 - 01.2022
Account Manager
Ferrandino and Son
2026 - Current
B.S. - Music Business: Management
Millersville University