Sofia Little
Cheswick
Summary
Energetic People Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
06.2018 - 12.2025
- Complete weekly crew schedules while being mindful of labor.
- Create training programs for new and current crew.
- Conduct applicant screenings and interviews
- Communicate training schedule for staff to shift leads.
- Ensure staff is in a positive environment to provide quality customer service.
- Ensure customers receive exceptional customer service.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO08-2024
Skills
- Customer service
- Staff management
- POS software
- Department leadership
- Staff hiring and retention
- Employee performance evaluation
- Training and development
- Employee scheduling
Certification
- ServSafe Certification
- Department Leadership Training - August 2024
- Hamburger University - October 2024
Timeline
Department Manager
McDonald's
06.2018 - 12.2025
Associate of Science - Business Administration
Colorado Technical University