Sofia Stankiewicz
Reading
Summary
Accomplished voice instructor skilled in developing personalized training programs and assessing student progress. Known for integrating technology to enhance learning experiences and maintaining high levels of student satisfaction through tailored instruction and collaborative support.
Overview
4
4
years of professional experience
Work History
Private Voice Instructor
Self-employed
Reading, PA
03.2026 - Current
- Provided one-on-one instruction in vocal techniques, including breath control and pitch accuracy.
- Developed personalized vocal training programs to enhance students' singing abilities.
- Assessed student progress through regular evaluations and tailored lessons accordingly.
- Integrated technology tools for recording and analyzing vocal performances.
Wealth Solutions Contact Center Representative
Voya Financial
Remote
08.2025 - Current
- Managed call volume efficiently while maintaining high customer satisfaction levels.
- Assisted customers with inquiries, providing accurate information and solutions.
- Collaborated with team members to address complex issues and improve service delivery.
- Documented customer interactions in CRM systems for record-keeping and follow-up.
- Adapted to new systems and procedures quickly, enhancing operational efficiency.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Participated in training sessions to enhance product knowledge and service skills.
Waitress
The Bar-B-Que Pit
Sinking Spring, PA
05.2022 - 08.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Efficiently managed multiple tables, balancing customer needs and order accuracy.
- Collaborated with kitchen staff to streamline food delivery and enhance service speed.
- Assisted in training new waitstaff on menu items and proper service protocols.
Student Office Assistant
Shenandoah Conservatory
Winchester, VA
01.2024 - 05.2025
- Coordinated office operations, ensuring efficient scheduling and resource allocation for faculty and students.
- Assisted in managing student records and databases, maintaining data accuracy and confidentiality standards.
- Supported event logistics by preparing materials and coordinating communication with participants and vendors.
- Developed training materials for new student assistants, enhancing onboarding process efficiency.
- Streamlined administrative processes by implementing organizational systems, improving workflow effectiveness.
- Led initiatives to improve customer service strategies, enhancing student satisfaction with office services.
Brand Associate
American Eagle Outfitters, Inc
Winchester, VA
09.2023 - 05.2025
- Coordinated marketing campaigns across multiple platforms to increase product visibility.
- Developed and implemented brand strategies to enhance customer engagement and loyalty.
- Led cross-functional teams to execute promotional events, driving foot traffic and sales growth.
- Analyzed market trends and consumer preferences to inform product development decisions.
Education
Master of Arts - Voice Pedagogy
Voice Study Centre
University Of Essex - Online07.2027
Bachelor in Vocal Performance - Music Performance- Voice
Shenandoah University
Winchester, VA05.2025
Skills
- Patient instruction
- Vocal pedagogy
- Continuing education commitment
- Professional networking
- Constructive feedback
- Vocal technique
- Sight-reading proficiency
- Music theory
Timeline
Private Voice Instructor
Self-employed
03.2026 - Current
Wealth Solutions Contact Center Representative
Voya Financial
08.2025 - Current
Student Office Assistant
Shenandoah Conservatory
01.2024 - 05.2025
Brand Associate
American Eagle Outfitters, Inc
09.2023 - 05.2025
Waitress
The Bar-B-Que Pit
05.2022 - 08.2025
Master of Arts - Voice Pedagogy
Voice Study Centre
Bachelor in Vocal Performance - Music Performance- Voice
Shenandoah University