Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Sofiane Ouarab

Philadelphia

Summary

Passionate about the automotive industry and with  several years of experience in store and workshop management (after-sales service), I am committed to providing solutions to maximize customer satisfaction and profitability. My goal is to ensure timely parts availability, and quality service for an exceptional customer  experience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Site Manager

SPA RESEAUX POIDS LOURDS
Oran
05.2024 - 06.2025

Ensure the profitability of the operational activity (new vehicles, spare parts, and services) and develop these results.

Define the commercial policy of the company with the collaboration of the various departments.

Ensure the administrative and financial organization of the company.

Make regular reports to the general management.

Participate in meetings of the 'CODIR' management committee.

Service Manager

MAX MAINTENANCE SERVICE
Rouiba
12.2022 - 05.2024

• Organize the after-sales service, and optimize its results.

Ensure the level of quality and brand standards.

• Manage a team: objectives, skills management, motivation...

Make a regular report to the site director.

.

After Sales Manager

SARL INAUSER
Hassi Messaoud
10.2021 - 04.2022

Organize the after-sales service and optimize its results

• Ensure the level of quality and brand standards

• Coordinate the work of the various workshops and spare parts store

• Manage a team: objectives, skills management, motivation...

• Make a regular report to the Site Director

• Manage the spare parts store.

Site Manager

SPA RESEAUX POIDS LOURDS
Oran
01.2021 - 08.2021

Ensure the profitability of the operational activity (new vehicles, spare parts, and services) and develop these results.

Define the commercial policy of the company with the collaboration of the various departments.

Ensure the administrative and financial organization of the company.

Make regular reports to the general management.

Participate in meetings of the 'CODIR' management committee.

Parts and Services Manager

SPA RESEAUX POIDS LOURDS
Oran
04.2019 - 12.2020
  • Managed inventory levels for efficient parts availability and distribution.
  • Trained and mentored staff on parts management systems and best practices.
  • Coordinated with suppliers to maintain strong vendor relationships and negotiate terms.

• Organize the after-sales service, and optimize its results.

Ensure the level of quality and brand standards.

After Sales Manager

SPA RESEAUX POIDS LOURDS
Oran
01.2015 - 03.2019

Organize the after-sales service, and optimize its results.

Ensure the level of quality and brand standards.

Coordinate the work of the various workshops and spare parts store.

• Manage a team: objectives, skills management, motivation...

Make a regular report to the site director.

• Manage the spare parts store.

Senior Maintenance Technician

SNC GHOUALEM ET FRERES
BOUMERDES
09.2014 - 11.2014
  • Manage workshop activity.

Fleet Maintenance Manager

SARL LOGISCOM
Ouled Haddasj
01.2014 - 04.2014
  • Managed fleet maintenance schedules to ensure timely vehicle servicing.
  • Coordinated repairs with external service providers for optimal efficiency.
  • Oversaw inventory of maintenance supplies and equipment for operations.
  • Trained staff on proper maintenance procedures and safety practices.

Warranty Manager

SARL NEGOCE AUTO SERVICE
Rouiba
03.2011 - 10.2013

· Take charge of customer complaints under the Guarantee for the brand (RENAULT TRCUKS).

· Manage process and monitor Warranty files for the brand (RENAULT TRCUKS) (reports, diagnostics, Invoicing, etc.)

· Diagnosis and repair of RENAULT TRUCKS industrial vehicles

Senior Mechanical Technician

SARL NEGOCE AUTO SERVICE
Rouiba
01.2010 - 10.2010
  • Truck diagnostics and repair.

Senior Mechanical Technician

ENGTP
REGHAIA
01.2008 - 01.2010
  • Diagnostics & repair of cars and trucks

Service Advisor

Sarla Spa & Salon
Ouled Haddadj
05.2007 - 10.2007
Manage the after-sales workshop activity. Manage warranty files and take charge of customer complaints. Welcoming and advising after-sales service customers. Support after-sales service customer requests. Participate in the evolution of the turnover. Please respect the brand's standards. Handle customer complaints.

Senior Technician

GLOTRANS SARL
ALGER
11.2006 - 03.2007
  • Truck maintenance work monitoring officer.

TS In Mechanics

COSIDER ALREM SPA
ALGER
09.2004 - 02.2006
  • Diagnostics and testing of refurbished diesel engines.

Education

High School Diploma -

University of Boumerdes
Boumerdes, Algeria
07-2003

High School Diploma -

Technical High School
Dellys, Algeria
06-1999

Skills

  • Inventory management
  • Operational management
  • Engine diagnostics
  • Brake inspection
  • Parts management
  • Inventory control
  • Vehicle maintenance
  • Team management
  • Warranty processing
  • Technical reporting
  • Vehicle inspections
  • Electrical systems
  • Automotive electronics
  • Manual transmission
  • Engine repair
  • Diesel engine repair
  • Replacing parts
  • Diagnosis and repairs
  • Managing parts
  • Electrical circuits diagrams

Certification

  • Holder of a specialist and diagnostic internship in repair of Renault Trucks trucks

Languages

English
Limited
French
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Site Manager

SPA RESEAUX POIDS LOURDS
05.2024 - 06.2025

Service Manager

MAX MAINTENANCE SERVICE
12.2022 - 05.2024

After Sales Manager

SARL INAUSER
10.2021 - 04.2022

Site Manager

SPA RESEAUX POIDS LOURDS
01.2021 - 08.2021

Parts and Services Manager

SPA RESEAUX POIDS LOURDS
04.2019 - 12.2020

After Sales Manager

SPA RESEAUX POIDS LOURDS
01.2015 - 03.2019

Senior Maintenance Technician

SNC GHOUALEM ET FRERES
09.2014 - 11.2014

Fleet Maintenance Manager

SARL LOGISCOM
01.2014 - 04.2014

Warranty Manager

SARL NEGOCE AUTO SERVICE
03.2011 - 10.2013

Senior Mechanical Technician

SARL NEGOCE AUTO SERVICE
01.2010 - 10.2010

Senior Mechanical Technician

ENGTP
01.2008 - 01.2010

Service Advisor

Sarla Spa & Salon
05.2007 - 10.2007

Senior Technician

GLOTRANS SARL
11.2006 - 03.2007

TS In Mechanics

COSIDER ALREM SPA
09.2004 - 02.2006

High School Diploma -

University of Boumerdes

High School Diploma -

Technical High School
Sofiane Ouarab