Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Sofiane Ouarab

Philadelphia

Summary

Passionate about the automotive industry and with  several years of experience in store and workshop management (after-sales service), I am committed to providing solutions to maximize customer satisfaction and profitability. My goal is to ensure timely parts availability, and quality service for an exceptional customer  experience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Site Manager

SPA RESEAUX POIDS LOURDS
Oran
2024.05 - 2025.06

Ensure the profitability of the operational activity (new vehicles, spare parts, and services) and develop these results.

Define the commercial policy of the company with the collaboration of the various departments.

Ensure the administrative and financial organization of the company.

Make regular reports to the general management.

Participate in meetings of the 'CODIR' management committee.

Service Manager

MAX MAINTENANCE SERVICE
Rouiba
2022.12 - 2024.05

• Organize the after-sales service, and optimize its results.

Ensure the level of quality and brand standards.

• Manage a team: objectives, skills management, motivation...

Make a regular report to the site director.

.

After Sales Manager

SARL INAUSER
Hassi Messaoud
2021.10 - 2022.04

Organize the after-sales service and optimize its results

• Ensure the level of quality and brand standards

• Coordinate the work of the various workshops and spare parts store

• Manage a team: objectives, skills management, motivation...

• Make a regular report to the Site Director

• Manage the spare parts store.

Site Manager

SPA RESEAUX POIDS LOURDS
Oran
2021.01 - 2021.08

Ensure the profitability of the operational activity (new vehicles, spare parts, and services) and develop these results.

Define the commercial policy of the company with the collaboration of the various departments.

Ensure the administrative and financial organization of the company.

Make regular reports to the general management.

Participate in meetings of the 'CODIR' management committee.

Parts and Services Manager

SPA RESEAUX POIDS LOURDS
Oran
2019.04 - 2020.12
  • Managed inventory levels for efficient parts availability and distribution.
  • Trained and mentored staff on parts management systems and best practices.
  • Coordinated with suppliers to maintain strong vendor relationships and negotiate terms.

• Organize the after-sales service, and optimize its results.

Ensure the level of quality and brand standards.

After Sales Manager

SPA RESEAUX POIDS LOURDS
Oran
2015.01 - 2019.03

Organize the after-sales service, and optimize its results.

Ensure the level of quality and brand standards.

Coordinate the work of the various workshops and spare parts store.

• Manage a team: objectives, skills management, motivation...

Make a regular report to the site director.

• Manage the spare parts store.

Senior Maintenance Technician

SNC GHOUALEM ET FRERES
BOUMERDES
2014.09 - 2014.11
  • Manage workshop activity.

Fleet Maintenance Manager

SARL LOGISCOM
Ouled Haddasj
2014.01 - 2014.04
  • Managed fleet maintenance schedules to ensure timely vehicle servicing.
  • Coordinated repairs with external service providers for optimal efficiency.
  • Oversaw inventory of maintenance supplies and equipment for operations.
  • Trained staff on proper maintenance procedures and safety practices.

Warranty Manager

SARL NEGOCE AUTO SERVICE
Rouiba
2011.03 - 2013.10

· Take charge of customer complaints under the Guarantee for the brand (RENAULT TRCUKS).

· Manage process and monitor Warranty files for the brand (RENAULT TRCUKS) (reports, diagnostics, Invoicing, etc.)

· Diagnosis and repair of RENAULT TRUCKS industrial vehicles

Senior Mechanical Technician

SARL NEGOCE AUTO SERVICE
Rouiba
2010.01 - 2010.10
  • Truck diagnostics and repair.

Senior Mechanical Technician

ENGTP
REGHAIA
2008.01 - 2010.01
  • Diagnostics & repair of cars and trucks

Service Advisor

Sarla Spa & Salon
Ouled Haddadj
2007.05 - 2007.10
Manage the after-sales workshop activity. Manage warranty files and take charge of customer complaints. Welcoming and advising after-sales service customers. Support after-sales service customer requests. Participate in the evolution of the turnover. Please respect the brand's standards. Handle customer complaints.

Senior Technician

GLOTRANS SARL
ALGER
2006.11 - 2007.03
  • Truck maintenance work monitoring officer.

TS In Mechanics

COSIDER ALREM SPA
ALGER
2004.09 - 2006.02
  • Diagnostics and testing of refurbished diesel engines.

Education

High School Diploma -

University of Boumerdes
Boumerdes, Algeria
2003-07

High School Diploma -

Technical High School
Dellys, Algeria
1999-06

Skills

  • Inventory management
  • Operational management
  • Engine diagnostics
  • Brake inspection
  • Parts management
  • Inventory control
  • Vehicle maintenance
  • Team management
  • Warranty processing
  • Technical reporting
  • Vehicle inspections
  • Electrical systems
  • Automotive electronics
  • Manual transmission
  • Engine repair
  • Diesel engine repair
  • Replacing parts
  • Diagnosis and repairs
  • Managing parts
  • Electrical circuits diagrams

Certification

  • Holder of a specialist and diagnostic internship in repair of Renault Trucks trucks

Languages

English
Limited
French
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Site Manager

SPA RESEAUX POIDS LOURDS
2024.05 - 2025.06

Service Manager

MAX MAINTENANCE SERVICE
2022.12 - 2024.05

After Sales Manager

SARL INAUSER
2021.10 - 2022.04

Site Manager

SPA RESEAUX POIDS LOURDS
2021.01 - 2021.08

Parts and Services Manager

SPA RESEAUX POIDS LOURDS
2019.04 - 2020.12

After Sales Manager

SPA RESEAUX POIDS LOURDS
2015.01 - 2019.03

Senior Maintenance Technician

SNC GHOUALEM ET FRERES
2014.09 - 2014.11

Fleet Maintenance Manager

SARL LOGISCOM
2014.01 - 2014.04

Warranty Manager

SARL NEGOCE AUTO SERVICE
2011.03 - 2013.10

Senior Mechanical Technician

SARL NEGOCE AUTO SERVICE
2010.01 - 2010.10

Senior Mechanical Technician

ENGTP
2008.01 - 2010.01

Service Advisor

Sarla Spa & Salon
2007.05 - 2007.10

Senior Technician

GLOTRANS SARL
2006.11 - 2007.03

TS In Mechanics

COSIDER ALREM SPA
2004.09 - 2006.02

High School Diploma -

University of Boumerdes

High School Diploma -

Technical High School
Sofiane Ouarab