Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofiya Kouhan

Langhorne

Summary

Dynamic and detail-oriented professional with a strong background in customer service at multiple jobs listed. Proven ability to enhance guest experiences through exceptional communication and leadership skills. Adept at scheduling and data entry, ensuring efficient operations while maintaining a welcoming environment. Committed to delivering outstanding service and fostering positive relationships.

Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in upcoming position.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Beauty Lounge by Natalia Trenych
02.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Restaurant Waiter

Mei Mei
10.2023 - 02.2025
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Provided a top service to guests.
  • Leadership skills.
  • Work in stressful environment, problem solving.

Laboratory Assistant

Skippack Medical Lab
12.2021 - 03.2022
  • Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
  • Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
  • Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
  • Improved laboratory efficiency by streamlining sample processing and data recording procedures.
  • Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
  • Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
  • Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
  • Performed SARS-CoV-2 PCR and RPP testing and quality control using approved laboratory procedures and instrumentation.

Laboratory Assistant

Delaware Diagnostic Labs
08.2020 - 05.2021
  • Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
  • Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Performed SARS-CoV-2 PCR testing.

Education

Bachelor of Science - Biology

Temple University
Philadelphia, PA
05-2025

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Leadership skills
  • Data entry
  • Telephone etiquette
  • Momey handling
  • Problem-solving skills
  • Punctuality
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Hospitality services

Languages

English
Full Professional
Russian
Native or Bilingual
Ukrainian
Professional Working

Timeline

Front Desk Receptionist

Beauty Lounge by Natalia Trenych
02.2025 - Current

Restaurant Waiter

Mei Mei
10.2023 - 02.2025

Laboratory Assistant

Skippack Medical Lab
12.2021 - 03.2022

Laboratory Assistant

Delaware Diagnostic Labs
08.2020 - 05.2021

Bachelor of Science - Biology

Temple University

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Sofiya Kouhan