Solange Duchicela

• Built and nurtured strong relationships with key corporate clients, travel agencies, and partners to drive business travel revenue, and maximize occupancy.
• Proactively sourced and secured new corporate accounts, leading successful contract negotiations.
• Conducted market analysis to identify growth opportunities, and implemented targeted sales strategies.
• Delivered impactful sales presentations, client meetings, and site tours to highlight hotel offerings.
• Collaborated with revenue and marketing teams to optimize pricing and promotional campaigns for business travelers.
• Tracked account performance, prepared detailed sales reports, and adjusted tactics to exceed goals.
• Drove business growth by networking and positioning the brand at trade events.
• Elevated client satisfaction by anticipating needs, and resolving concerns efficiently.
• Led sales meetings and internal training to align team efforts and support performance objectives.
• Exceeded quarterly sales targets by 20% through proactive corporate account growth, strategic account growth, and client-focused engagement.

Maintained accurate and customized group profiles and reservations.

Coordinated and conducted weekly pick-up meetings, along with follow-up notes on action items, balancing blocks, and managing flow to optimize block patterns.

Built rates and inclusive packages specific to each group.

Attendee and team representative on the weekly revenue management team call.

Entered the group rooming list and facilitated all rooming list and billing changes.

Maintained OOO inventory to correspond with LightSpeed.

Led and participated in pre-conference planning sessions to ensure execution.

• Maximized room revenues by utilizing techniques to maximize occupancy and average rate.
• Completed analysis of hotel competitive set.
• Assessed guests’ expectations by certifying teams service levels.
• Maintained accurate room rate control and availability statuses.
• Trained support for the front desk team.