Solange Perez
Panama City,8
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
Panama City, Panama
07.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Data Collector
Finish Master S.A
Panama City, Panama
- Verified the accuracy of entered information before it was included in a report or database.
- Ensured that all collected data was stored securely according to company policy.
Waitress Supervisor
Mezcalito PUB
Panama City, Panama
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Assisted bartenders when needed during peak hours or when short staffed.
- Monitored cash register operations during shifts for accuracy of transactions.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Monitored employee performance, identified areas of improvement, and provided feedback.
Education
High School Diploma -
Colegio Adventista De La Chorrera
La Chorrera, Panama Oeste12-2020
Skills
- Computer Proficiency
- Problem Resolution
- Positive and professional
- Customer Service
- Data Entry
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Customer Service Representative
Alorica
07.2022 - Current
Data Collector
Finish Master S.A
Waitress Supervisor
Mezcalito PUB
High School Diploma -
Colegio Adventista De La Chorrera
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