Sonya Blanco
Mechanicsburg
Summary
Dynamic professional with extensive experience at Pennsylvania Psychiatric Institute, excelling in staff scheduling and regulatory compliance. Proven ability to enhance patient care through effective communication and mental health support. Adept at managing electronic health records and fostering a therapeutic environment, ensuring optimal outcomes for individuals with diverse needs.
Overview
21
21
years of professional experience
Work History
Clinical Assistant
Pennsylvania Psychiatric Institute
05.2024 - Current
- Coordinated daily staffing for hospital to align resources with patient demands and operational requirements
- Developed weekly staff schedules to optimize staff coverage and meet patient care needs
- Maintained and updated employee training records to ensure compliance with company policies and regulatory standards
- Managed inventory and ordered supplies to meet department needs
- Maintained records of monthly regulatory audits
Behavioral Health Specialist
Pennsylvania Psychiatric Institute
Harrisburg
02.2016 - 05.2024
- Facilitated psycho-educational, goals, and recreational groups to promote patient engagement and skill development
- Tracked and documented patients' progress to support treatment planning and ensure continuity of care
- Managed therapeutic environment to ensure patient safety and well-being.
- Assisted patients with ADLs
- Obtained and documented vital signs
- Served meals to patients in the dining area while ensuring dietary needs were met.
Psychiatric Technician
Northwestern Human Services/Merakey
Harrisburg
05.2009 - 06.2020
- Provided direct Care to individuals with mental health diagnoses
- Developed and implemented monthly and yearly treatment/goal plans to address individual patient needs.
- Monitored patient medication adherence to ensure compliance and support treatment effectiveness.
- Therapeutic group planning and organizing
Medicare Part B Telephone Appeals Representative
Novitas Solutions
Mechanicsburg
04.2013 - 01.2016
- Corrected Medicare claims for providers participating with Medicare Part B at their request, addressing issues such as incorrect coding and diagnosis.
- Reviewed and processed appeals for healthcare claims and services.
- Communicated directly with providers to clarify appeal information.
- Researched regulations and policies to support case decisions.
Office Manager
Indiana University of Pennsylvania
Indiana
08.2005 - 04.2009
- Scheduling
- Organized documents in filing system
- Managed incoming calls for customer inquiries
Behavioral Support Specialist
Milestones Community Healthcare
Harrisburg
05.2008 - 08.2008
- Planned and organized therapeutic activities to promote engagement and development for individuals on the autism spectrum
- Provided mental health support to address emotional and behavioral challenges faced by clients
- Delivered direct care services to improve overall well-being and quality of life for clients
Waitress
Best Western Inn & Suites
Middletown
05.2006 - 08.2008
- Collected orders to facilitate efficient meal preparation
- Delivered meals to enhance dining experience for customers
- Provided excellent customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food and drink delivery.
- Collaborated with kitchen staff to ensure accurate order preparation.
Education
Nurses Aid Training Program -
Colonial Park Care Center
Harrisburg, PA08-2011
Some College (No Degree) - Child/Family Studies, Human Services
Indiana University of Pennylvania
Indiana, PASkills
- Electronic health records
- Patient documentation
- Regulatory compliance
- Mental health support
- Behavior de-escalation
- Staff scheduling
- Facility management
- Medical terminology
- Microsoft office
- Customer service
- Verbal and written communication
- Communication
References
References provided upon request.
Timeline
Clinical Assistant
Pennsylvania Psychiatric Institute
05.2024 - Current
Behavioral Health Specialist
Pennsylvania Psychiatric Institute
02.2016 - 05.2024
Medicare Part B Telephone Appeals Representative
Novitas Solutions
04.2013 - 01.2016
Psychiatric Technician
Northwestern Human Services/Merakey
05.2009 - 06.2020
Behavioral Support Specialist
Milestones Community Healthcare
05.2008 - 08.2008
Waitress
Best Western Inn & Suites
05.2006 - 08.2008
Office Manager
Indiana University of Pennsylvania
08.2005 - 04.2009
Nurses Aid Training Program -
Colonial Park Care Center
Some College (No Degree) - Child/Family Studies, Human Services
Indiana University of Pennylvania