Sonya Harrington
Proactive front of house employee known for strong teamwork and attention to detail. Successfully trained new staff and developed relationships with regular customers, driving loyalty and repeat business while ensuring a seamless dining experience.
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Experienced with creating positive guest interactions and maintaining welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Track record of ensuring high levels of customer satisfaction and seamless daily operations.
Work History
Front of House Employee
4 Years- Greeted and assisted customers, enhancing overall guest experience.
- Managed reservations and seating arrangements to optimize flow during peak hours.
- Collaborated with kitchen staff to ensure timely service and order accuracy.
- Trained new employees on front of house procedures and customer service protocols.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
High School Diploma
Skills
Certification
- CPR and First Aid Training - 2022