Sonya Ly
Kingston
Summary
Reliable and customer-focused professional with experience in both salon and restaurant environments. Skilled in maintaining clean, welcoming spaces, assisting clients, managing appointments, and supporting team operations. Known for strong communication, teamwork, and hospitality skills developed through hands-on service roles.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Red Lobster
02.2025 - Current
- Adapted quickly to changing situations, effectively addressing customer inquiries and concerns.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Nail Shop Helper
Diva Nails And Spa
08.2024 - 02.2025
- Maintained cleanliness of workstations, adhering to safety and sanitation standards.
- Supported customer service efforts by addressing client inquiries and scheduling appointments.
- Collaborated with team members to ensure smooth operations during peak hours.
- Ensured all tools and equipment were properly sanitized between uses, maintaining strict health and safety standards within the salon environment.
- Educated clients on proper use of salon products.
English Tutor
Personal Project
03.2023 - 05.2023
- Helped non-English speaking elementary students learn English.
- Guided and taught children how to read, write, and speak English.
- Guided elementary students through completing English assignments and homework.
Education
Associate of Science - General Studies (Health Science)
Luzerne County Community College
Nanticoke06-2026
High School Diploma -
Wyoming Valley West High School
Plymouth06-2024
Skills
- Organization
- Exceptional communication
- Cleanliness
- Detail-oriented
- Memory retention
- Team collaboration
- Adaptability and flexibility
- Hospitality and accommodation
- Strong work ethic
Accomplishments
- Maintained exceptional academics whilst engaging in extracurricular activities such as Performance Choir.
- Nominated for solos in performance choir during districts.
- Consistently awarded the Dean's List Award throughout all semesters of college.
- Consistent praise from customers to management at Red Lobster.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Limited Working
Interests
- Creative Writing
- Education
- Reading
- Personal Development and Self-Improvement
Timeline
Restaurant Server
Red Lobster
02.2025 - Current
Nail Shop Helper
Diva Nails And Spa
08.2024 - 02.2025
English Tutor
Personal Project
03.2023 - 05.2023
Associate of Science - General Studies (Health Science)
Luzerne County Community College
High School Diploma -
Wyoming Valley West High School