Sonya Mora
Northampton,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Pet Claims Communications Specialist
Lemonade Insurance Company
12.2021 - Current
- Interact closely with claim advocates to resolve claims quickly and accurately.
- Assist pet policy holders by providing solutions to claim questions and educating about claim outcomes and policy in a clear, concise and compassionate manner.
- Build customer confidence in the Lemonade brand with deep knowledge of our pet product.
- Work efficiently in a work from home environment.
- Utilize many computer programs across different platforms in order to complete tasks.
- Work in a fast paced, ever changing, and growing environment.
- Carefully work through pet insurance claims to ensure accuracy and compliance with company procedures and policies.
- Assist with TTEC channel to ensure customer satisfaction and resolve and customer questions or concerns.
- Prior to role delineation-Investigated and reviewed complex veterinary claims and the pet policy to reach a fair settlement decision.
Certified Veterinary Technician
Stanglein Veterinary Clinic
09.2000 - 11.2022
- Provided compassionate care to patients and clients in a fast paced six doctor Veterinary practice.
- Worked aside Veterinarians to provide general care and client education during well and sick appointments.
- Provided compassionate nursing care to hospitalized patients as instructed by veterinarian.
- Performed dental cleanings, maintained anesthesia, assisted in surgery, charted detailed surgery notes, and recovered patients post surgery.
- Prepared, sterilized and maintained medical instruments and equipment.
- Maintained detailed and accurate medical records and documentation.
- Documented and maintained accurate records including medications, treatments, SOAP notes and medical procedures. Kept patient records up to date.
Education
Associate of Applied Science - Veterinary Technology
Lehigh Carbon & Northampton Community Colleges
Bethlehem, PA06.2001
Timeline
Pet Claims Communications Specialist
Lemonade Insurance Company
12.2021 - Current
Certified Veterinary Technician
Stanglein Veterinary Clinic
09.2000 - 11.2022
Associate of Applied Science - Veterinary Technology
Lehigh Carbon & Northampton Community Colleges
Similar Profiles
Deidre HamptonDeidre Hampton
Licensed CX Specialist at Lemonade Insurance CompanyLicensed CX Specialist at Lemonade Insurance Company
Randi HernandezRandi Hernandez
Claims Associate at State Farm Mutual Automobile Insurance CompanyClaims Associate at State Farm Mutual Automobile Insurance Company
Shannon LoweryShannon Lowery
Claims Specialist at State Farm InsuranceClaims Specialist at State Farm Insurance