Sophia Brown
Elizabethtown
Summary
Professional with extensive experience in customer service and operational management within the food and beverage industry. Developed effective relationships with customers through friendly interactions and comprehensive product knowledge, ensuring a positive dining experience. Demonstrated proficiency in inventory management and cash handling, contributing to efficient store operations. Maintained high standards of cleanliness and safety compliance, effectively training staff on proper protocols to enhance overall service quality.
Overview
3
3
years of professional experience
Work History
Lead Barista
Folklore Coffee and Co.
Elizabethtown
03.2024 - Current
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Open and close the store.
- Make inventory list and restock in a timely manner.
- Count the cash drawer at night and in the morning.
- Make sure all orders are being completed accurately and swiftly in drink realm and food realm.
- Prep as needed/help on food when necessary.
- Make sure that all equipment and work areas are sanitary and closed/opened properly.
- Wash dishes, clean tables, and make sure that the outer realm is presentable for guests.
- Make sure that all doors are locked at the end of the night and set the alarm.
Restaurant Hostess
Hershey Bistro
Elizabethtown
04.2023 - 02.2024
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Bussed tables and made sure to reset everything for the next guest/morning or evening shift.
Store Team Member
Rita’s Italian Ice
Selinsgrove
02.2022 - 10.2022
- Operated cash register to process sales transactions.
- Assisted in stocking shelves with merchandise.
- Attended training sessions focused on developing retail skillset.
- Opened and closed the store.
- Gained the role of trainer.
- Prepared food and drink orders in a fast paced environment.
- Cleaned and sanitized all equipment and work surfaces.
Education
High School Diploma -
Elizabethtown Area High School
Elizabethtown, PA06-2025
Skills
- Customer service
- Employee training
- Inventory management
- Cash handling
- Sales transactions
- Time management
- Food safety
- Effective communication
- Health code compliance
- Menu memorization
- Order taking
- Guest service
- POS system operation
- Multitasking and organization
- Friendly and outgoing
Timeline
Lead Barista
Folklore Coffee and Co.
03.2024 - Current
Restaurant Hostess
Hershey Bistro
04.2023 - 02.2024
Store Team Member
Rita’s Italian Ice
02.2022 - 10.2022
High School Diploma -
Elizabethtown Area High School