Sophia Jampo
Lancaster,PA
Summary
Highly organized full-time student seeking a part-time work-study position or internship. Committed to balancing academic responsibilities with practical work experience. Eager to contribute strong organizational skills and dedication to any team. Passionate about learning and driven to excel. Ready to take on new challenges and make a valuable impact in a professional setting.
Overview
2
2
years of professional experience
Work History
Shift Lead and Team Member
Rolled Cold Creamery
05.2022 - Current
- Provided satisfactory customer service by promptly taking orders at the register, offering customers recommendations, and making products from scratch to ensure the quality of goods.
- Responsible for opening and closing the shop, training new employees and maintaining a clean work environment.
- Ensured smooth working conditions and a sense of teamwork from the entire staff during busy hours of operation.
- Operated register to process payments and collect cash payments for order totals.
- Addressed and resolved customer complaints in a polite and professional manner.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Assisted management in monitoring inventory of supplies.
Hostess
The Mediterranean
09.2023 - 12.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly presence throughout dining experience.
- Proactively assisted servers during busy times, helping to run food and maintain high levels of guest satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
Barista and Team Member
Starbucks
09.2022 - 04.2023
- Made and served brand-specific café beverages with focus on speed, quality, and consistency.
- Worked in different stations within coffee bar to provide optimal coverage.
- Promoted welcoming atmosphere by greeting customers with positive demeanor and promptly addressing their needs.
- Contributed to team success by completing tasks quickly and accurately.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor of Science in Psychology -
West Chester University of Pennsylvania
West Chester, PA05.2025
Skills
- Written communication
- Time management
- Proficiency in transcriptions
- Customer service focus
- Problem-solving abilities
- Team collaboration
- Calm and professional under pressure
- Organizational skills
- Phone etiquette
Timeline
Hostess
The Mediterranean
09.2023 - 12.2023
Barista and Team Member
Starbucks
09.2022 - 04.2023
Shift Lead and Team Member
Rolled Cold Creamery
05.2022 - Current
Bachelor of Science in Psychology -
West Chester University of Pennsylvania
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