Sophia Nath
Bethel Park
Summary
Working as a Member Sales Representative for Crunch Fitness has helped me develop strong communication and interpersonal skills, learn to build relationships with coworkers and customers, and develop valuable problem solving skills. On the other hand, working as a Counter Cashier/ Cook for Toss Pizza has also taught me so much. I have learned strong customer service skills in a fast-paced environment, collaboration and flexibility, as well as strong organizational skills. All of these traits and skills can be useful in my future work environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Sales Representative
Crunch Fitness Gym
05.2024 - Current
- Gained experience handling sensitive customer information and addressing concerns with care and patience.
- Developed strong interpersonal skills by interacting with diverse families, building trust and rapport through listening and attentiveness.
- Welcomed and assisted families during the grand opening of a new Crunch Fitness location, providing friendly and informative customer service to people of all ages.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Proactively resolved member concerns before they escalated into complaints, ensuring high levels of satisfaction among clientele.
- Developed strong relationships with members, leading to increased loyalty and repeat business.
- Contributed to a positive work environment by maintaining a professional demeanor under pressure while supporting colleagues as needed.
- Handled complaints with prompt, courteous service and patience to uphold professional reputation.
- Was a part of the presale team and assisted with the grand opening of the gym.
- Assisted with local marketing efforts including tabling at community events, distributing promotional materials, and engaging in grassroots marketing.
Counter Cashier/Pizza Cook
Toss Pizza and Wings
08.2022 - 05.2024
- Managed multiple tasks in a fast-paced setting, balancing food prep, cleanliness, and customer needs with care and attention to detail.
- Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
- Increased customer satisfaction by providing efficient and accurate transactions at the counter.
- Assisted in training new employees on cashier procedures and best practices to improve overall team performance.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
- Handled high volumes of customers during peak hours, maintaining composure under pressure.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
Education
Sophomore Student - Early Childhood And Special Education
Duquesne University
Pittsburgh, PA05-2027
Skills
- Strong interpersonal communication
- Empathetic support
- Creating a welcoming environment
- Early childhood education knowledge
- Supporting development
- Encouragement techniques
- Workplace safety knowledge
- Behavior management strategies
- Knowledge of developmental milestones
- Timely and trustworthy
- Strong organizational skills
Certification
Act 34 Pennsylvania Criminal History Record Check (July 2024)
Act 151 Pennsylvania Child Abuse History Clearance (July 2024)
Act 114 Federal Bureau of Investigation (FBI fingerprinting) (July 2024)
Pre-Employment Arrest/Conviction Report and Certification Form (Act 24) (March 2025)
TB Test (July 2024)
Timeline
Member Sales Representative
Crunch Fitness Gym
05.2024 - Current
Counter Cashier/Pizza Cook
Toss Pizza and Wings
08.2022 - 05.2024
Sophomore Student - Early Childhood And Special Education
Duquesne University
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