Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia raczynski

Levittown

Summary

Customer Service Specialist with a proven track record at Dicks Sporting Goods, excelling in problem-solving and communication. Enhanced customer satisfaction through effective collaboration and training, while maintaining high standards of service. Recognized for quick learning and attention to detail, consistently achieving positive outcomes in challenging situations.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Dicks Sporing Goods
10.2023 - 08.2025
  • Provided product information and recommendations to enhance customer satisfaction.
  • Collaborated with team members to streamline service processes and improve response times.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Sales Associate

Duck Donuts
03.2022 - 10.2023
  • Maintained cleanliness and organization of food service areas to ensure compliance with health and safety standards.
  • Collaborated with team members to streamline order delivery processes, enhancing overall customer satisfaction.
  • Trained new staff on operational procedures and best practices for food handling and sanitation compliance.
  • Monitored food quality during preparation and presentation, ensuring adherence to established service standards.

Education

Sport Management

Bloomsburg University of Pennsylvania
Bloomsburg, PA
05-2029

High School Diploma -

Neshaminy High School
Langhorne, PA
06-2025

Skills

  • Good communication skills
  • Customer service
  • Quick learner
  • Organization
  • Multitasking
  • Problem-solving

Timeline

Customer Service Specialist

Dicks Sporing Goods
10.2023 - 08.2025

Sales Associate

Duck Donuts
03.2022 - 10.2023

Sport Management

Bloomsburg University of Pennsylvania

High School Diploma -

Neshaminy High School
Sophia raczynski