Sophia raczynski
Levittown
Summary
Customer Service Specialist with a proven track record at Dicks Sporting Goods, excelling in problem-solving and communication. Enhanced customer satisfaction through effective collaboration and training, while maintaining high standards of service. Recognized for quick learning and attention to detail, consistently achieving positive outcomes in challenging situations.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Dicks Sporing Goods
10.2023 - 08.2025
- Provided product information and recommendations to enhance customer satisfaction.
- Collaborated with team members to streamline service processes and improve response times.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Sales Associate
Duck Donuts
03.2022 - 10.2023
- Maintained cleanliness and organization of food service areas to ensure compliance with health and safety standards.
- Collaborated with team members to streamline order delivery processes, enhancing overall customer satisfaction.
- Trained new staff on operational procedures and best practices for food handling and sanitation compliance.
- Monitored food quality during preparation and presentation, ensuring adherence to established service standards.
Education
Sport Management
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2029
High School Diploma -
Neshaminy High School
Langhorne, PA06-2025
Skills
- Good communication skills
- Customer service
- Quick learner
- Organization
- Multitasking
- Problem-solving
Timeline
Customer Service Specialist
Dicks Sporing Goods
10.2023 - 08.2025
Sales Associate
Duck Donuts
03.2022 - 10.2023
Sport Management
Bloomsburg University of Pennsylvania
High School Diploma -
Neshaminy High School