Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Burkhart

Walnutport,PA

Summary

Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining an organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and a positive attitude ensure a welcoming and efficient experience for all guests.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Blue Mountain Ski Resort
03.2025 - Current
  • Greeted and seated guests, ensuring a welcoming environment.
  • Managed reservations and waitlists using restaurant management software.
  • Provided menu information and answered guest inquiries efficiently.
  • Collaborated with kitchen and service staff to optimize guest experiences.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Banquet Server

Blue Mountain Ski Resort
05.2024 - 09.2025
  • Delivered exceptional customer service during high-volume events, enhancing guest satisfaction.
  • Set up and arranged banquet spaces according to event specifications, ensuring optimal presentation.
  • Maintained cleanliness and organization of dining areas and service stations throughout events.

Rental Technician

Blue Mountain Ski Resort
11.2023 - 03.2025
  • Operated rental equipment and ensured proper maintenance for optimal performance.
  • Assisted customers in selecting appropriate gear based on skill level and terrain.
  • Trained new staff on equipment handling, safety protocols, and customer service best practices.
  • Managed inventory of rental equipment, ensuring availability and proper organization.

Camp Counselor

Blue Mountain Ski Resort
06.2024 - 08.2024
  • Supervised daily camp activities, ensuring safety and engagement for all participants.
  • Facilitated team-building exercises to enhance communication and collaboration among campers.
  • Developed and implemented creative lesson plans tailored to diverse age groups and skill levels.
  • Trained junior counselors on best practices for managing group dynamics and camper needs.
  • Coordinated logistics for outdoor adventures, optimizing resource use and scheduling.

Education

BBA - Marketing

West Chester University of Pennsylvania
West Chester, PA
05-2029

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Assertiveness
  • Service prioritization
  • Sales and marketing

Timeline

Restaurant Hostess

Blue Mountain Ski Resort
03.2025 - Current

Camp Counselor

Blue Mountain Ski Resort
06.2024 - 08.2024

Banquet Server

Blue Mountain Ski Resort
05.2024 - 09.2025

Rental Technician

Blue Mountain Ski Resort
11.2023 - 03.2025

BBA - Marketing

West Chester University of Pennsylvania
Sophie Burkhart