Sierra James
Philadelphia,Pa
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Jefferson Hospital
03.2022 - Current
- Documented vital signs and health history for patients in clinic and hospital environments.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Residential Support Staff Member
Methodist Family of Philadelphia
10.2020 - 12.2021
- Relieving previous shift and conferring with them regarding all records, logs, daily reports to ensure accurate and complete reporting
- Officially document any records, logs and so forth that are not complete
- Conduct residential headcount/bed check throughout shift
- Monitoring and make documentation during Medication times
- Answering in-coming phone calls and direct calls as needed
- Assist in monitoring and collection of resident urinalyses.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported needs of [Number]+ residents under long-term care.
Receptionist
H&R block
01.2020 - 04.2020
- Acknowledge customers in friendly and helpful manner within 30 seconds of their entry into waiting area
- Scheduled, cancelled, and rescheduled Client appointments
- Faxed and scanned documentation for tax professionals
- Sorted incoming and outgoing mail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Compiled information from files and research to satisfy information requests.
Medical Assistant
Drexel Family Medicine
11.2017 - 03.2019
- Coordinating efficient office flow under direction of Office Manager
- Check-in, Patient and Family History, Vital Signs, Procedures such as EKG, Medication Administration, Collection of Samples, including blood draw exam prep, dressing changes, instrument sterilization
- Answering phones, Scheduling, Insurance Verification, Documentation of all required elements of patient visit, room turnover.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within local area.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Receptionist
Philadelphia FIGHT
07.2016 - 09.2016
- Acknowledge customers in friendly and helpful manner within 30 seconds of their entry into waiting area.
- Filed, charted, and documented patient charts
- Created patient referrals to specialist office and test
- Scheduled, canceled, and rescheduled patient appointments
- Took incoming calls and messages.
Medical Assistant (Externship)
A.K Khan Medical Associates
01.2016 - 03.2016
- Acknowledge customers in friendly and helpful manner within 30 seconds of their entry into waiting area
- Performed vitals, drew blood, performed EKG, various lab tests, and injections
- Filed, charted, and documented patient charts
- Assisted doctor with examinations and procedures
- Completed billing and coding via computer’s internet
- Created patient referrals to specialist office and test
- Scheduled, canceled, and rescheduled patient appointments
- Took incoming calls and messages.
Guest Relations Associate
Philadelphia Zoo
02.2014 - 11.2015
- Greet Zoo guests in professional, courteous and enthusiastic manner as enter Zoo
- Provided maps and promotional materials to all guests
- Operated hand scanners to admit members and guests through access gates
- Served as primary point of contact for guest.
Education
District 1199 C
Philadelphia, PA06.2020
Certified Medical Assistant - Diploma -
Lincoln Technical Institute, Center City Campus
Philadelphia, PA03.2016
Skills
- Excellent people skills and thrives on helping to solve problems
- Superb communication skills, verbal and written
- Strong attention to detail and proficient at running and handling office equipment
- Good filing, charting, documenting and organizational skills, along with other office requirements
- CPR and First Aid certified, experienced in ability to assist residents and clients with activities of daily living
- Experienced in blood drawing, performing lab tests, EKG’s, assisting nurses and doctors, taking vitals, and giving injections
- Efficient in billing and coding, and excellent computer skills
- Preparation of treatment & examination rooms
- Wound Documentation & Dressing Care
- Specimen Collection (Urine, Feces, Sputum)
- Utilize laboratory techniques to perform routine test including: Rapid Strep test, Urinalysis, Blood Glucose test, Hemoccult test, Hematocrit test and Pregnancy tests
- Conduct Vital Signs, Height, and Weight
- Perform Venipuncture and Injections
- Operation and maintenance of bio-medical equipment
- Catheter training (Foley and straight cath)
- Ultra-Sound Knee Guided Knee Injection
Certification
- Certified Clinical Medical Assistant
- American Heart Association CPR Certified
- Narcan Training
- Mandated Reporting
- Certified Medical Assistant
- Certificate – EKG 2015
- Occupational Safety and Health Administration Certificate 2015
- Health Insurance Portability and Accountability Act Certificate 2015
Administrative Skills
- Effectively able to communicate with doctors, staff, and patients
- Scheduled and confirmed appointments
- Charting and documentation of patient care
- Handled computer functions including insurance verification and billing using CMS-1500 Forms and ICD/CPT coding
- Microsoft Office including Word and Excel
Personal Information
Title: CCMA
Timeline
Medical Assistant
Jefferson Hospital
03.2022 - Current
Residential Support Staff Member
Methodist Family of Philadelphia
10.2020 - 12.2021
Receptionist
H&R block
01.2020 - 04.2020
Medical Assistant
Drexel Family Medicine
11.2017 - 03.2019
Medical Receptionist
Philadelphia FIGHT
07.2016 - 09.2016
Medical Assistant (Externship)
A.K Khan Medical Associates
01.2016 - 03.2016
Guest Relations Associate
Philadelphia Zoo
02.2014 - 11.2015
District 1199 C
Certified Medical Assistant - Diploma -
Lincoln Technical Institute, Center City Campus
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