Stacey-Ann Robinson
Philadelphia
Summary
Dynamic and results-driven professional with a wealth of experience in Customer Relations; Exceptional Communication Skills, Hospitality and Entertainment Management, Artiste Management, and Event & Tourism Expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
People Manager/ Assistant General Manager
AJ Foods Inc
10.2022 - Current
- Key responsibility for hiring, training, and terminating all new and re-hired crew and managers for base store with over 40 members
- Active department and shift manager.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Crew Trainer
AJ Foods Inc
01.2022 - 09.2022
- Set positive example for team members by providing high-quality, efficient service.
- Trained other crew in customer service, food safety and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Adjunct Lecturer
The HEART Trust/NSTA
09.2022 - 12.2022
- Lecturer with responsibility for Event and Entertainment Management Courses
- Facilitated over five different course types per academic year.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Collaborated with faculty members in event Managment curriculum for departmental courses.
Event Coordinator
Jamaica Cultural Development Commission
01.2017 - 08.2022
- Planned, organized, implemented, and executed National Civic and Commemorative events, including state functions and visits for the Government of Jamaica
- Managed a budget of over $12 million annually with over 20 different event/activity portfolios.
Protocol & Guest Relations Coordinator / Hospitality Coordinator
Jamaica Cultural Development Commission
05.2018 - 08.2022
- Managed and supervised hospitality activities, focusing on customer care, event invitation and database management, meals and refreshment planning, catering contract arrangements, events scheduling, and negotiations
- Supervised 4-6 Hospitality Assistants.
Stage Manager
01.2010 - 01.2013
- Artiste Liaison for Jamaica’s 50th-year Independence Celebrations
Education
Post Graduate Degree - Education And Training
Vocational Training Development Institute
Kingston, JA2019
Bsc. Degree - Hospitality, Tourism & Entertainment Management
Excelsior Community College
Kingston, JA2018
Associate Degree - Hospitality, Entertainment & Tourism Management
Excelsior Community College
2016
Diploma - Entertainment & Events Management
Vocational Training Development Institute (VTDI)
Kingston, JADiploma - Business Office Management
Career Development Institute (CDI)
Kingston, JAManagement -
Institute For National Development (MIND)
Kingston, JASkills
- Advanced Communication – Oral, Written & Interpersonal
- People Management and Multi-Cultural Leadership
- Planning, Organizational, Time Management
- Microsoft Office Suite – Excel, Outlook, PowerPoint, Access, Publisher, Word
- Management of Multi Media & Social Media Management
- Concept and Product Building
- Inventory and Purchasing
- Excellent Customer Relations and Communication Skills
- Strong Analytical and Problem Solving Skills
- Conceptualization, planning, and execution of several major private events
- Program Development & Delivery
- Proficiency in Inventory Management
- Team Member Coaching
- Human Resources Operations
Certification
- Food Protection Manager “ServSafe” Certified, National Restaurant Association, American National Standards Institute, USA (Awarded: March 2023)
Timeline
People Manager/ Assistant General Manager
AJ Foods Inc
10.2022 - Current
Adjunct Lecturer
The HEART Trust/NSTA
09.2022 - 12.2022
Crew Trainer
AJ Foods Inc
01.2022 - 09.2022
Protocol & Guest Relations Coordinator / Hospitality Coordinator
Jamaica Cultural Development Commission
05.2018 - 08.2022
Event Coordinator
Jamaica Cultural Development Commission
01.2017 - 08.2022
Stage Manager
01.2010 - 01.2013
Post Graduate Degree - Education And Training
Vocational Training Development Institute
Bsc. Degree - Hospitality, Tourism & Entertainment Management
Excelsior Community College
Associate Degree - Hospitality, Entertainment & Tourism Management
Excelsior Community College
Diploma - Entertainment & Events Management
Vocational Training Development Institute (VTDI)
Diploma - Business Office Management
Career Development Institute (CDI)
Management -
Institute For National Development (MIND)
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