Detail-oriented healthcare professional with strong communication, organization, and recordkeeping skills. Brings years of CNA and secretary experience supporting daily care, scheduling, charting, and family-facing interactions. Focused on creating a safe, welcoming environment and keeping operations running smoothly.
Overview
2027
2027
years of professional experience
Work History
Certified Nursing Assistant
Kane Regional Center (Ross)
Pittsburgh, PA
08.2010 - Current
Delivered daily personal care, including bathing, grooming, dressing, and toileting support for residents.
Monitored vital signs and reported condition changes promptly to licensed nursing staff.
Assisted with safe transfers, repositioning, and ambulation using proper body mechanics and mobility aids.
Documented resident care activities accurately in charting systems and maintained confidential records.
Responded to resident needs with calm communication, preserving dignity and promoting emotional well-being.
Answered call lights and supported patient comfort and safety.
Also do paper and computer work as well as sitting at desk greeting family members as a greeter, make calls if needed
Secretary P/T
Spectrum Network Inc
Allison Park, PA
05.1993 - 2019
Scheduled appointments, coordinated calendars, and resolved conflicts for smooth daily operations
Prepared correspondence, reports, and meeting materials with accurate formatting and attention to detail
Managed incoming calls, routed messages, and maintained professional front-desk communication
Maintained filing systems, updated records, and organized confidential documents for easy retrieval
Provided clerical support to company employees by copying, faxing, and filing documents.
Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Certified Nursing Assistant
Regency Hall Nursing Home
Pittsburgh, PA
1991 - 06.2010
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Supported individualized care plans by reinforcing routines, feeding assistance, and comfort measures.
Maintained infection control standards through sanitation, isolation precautions, and equipment cleaning.
Guided newer aides on safe procedures, resident interaction, and unit workflow expectations.
Assisted patients with daily living activities for enhanced comfort and well-being.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Sales Supervisor
Kmart
Pittsburgh, PA
1988 - 1991
Supervised sales floor activities, ensuring consistent customer service and smooth daily store operations.
Supervised daily sales activities and ensured representatives followed territory plans and customer priorities.
Resolved customer issues and escalated concerns to protect account relationships.
Built lasting relationships with clients through outstanding customer service interactions.
Greeted customers, answered questions, and provided efficient checkout support.
Processed customer transactions accurately using POS systems and multiple payment methods.
Balanced cash drawer, reconciled receipts, and reported register discrepancies promptly.
Scanned merchandise, applied discounts, and verified pricing for correct billing.
Followed loss-prevention procedures to secure cash, cards, and transaction records.
Greeted customers entering store and responded promptly to customer needs.
Supported bagging, receipt handling, and customer flow during busy periods.