Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Solomon

Brackenridge

Summary

Dynamic team leader with a proven track record at Goodwill SWPA, excelling in employee training and performance evaluation. Adept at inventory management and process improvement, I foster a collaborative environment that enhances productivity and compliance. My strong communication skills and commitment to team development drive exceptional results in customer satisfaction and operational efficiency.

Overview

18
18
years of professional experience

Work History

Team Lead

Goodwill SWPA
Cheswick
02.2025 - Current
  • Supervised team members in daily operational tasks to ensure productivity.
  • Trained new staff on safety protocols and workplace procedures effectively.
  • Assisted in scheduling shifts to maintain adequate workforce coverage.
  • Monitored inventory levels and reported shortages to management promptly.
  • Facilitated team meetings to discuss goals and address concerns collaboratively.
  • Ensured compliance with organizational policies and procedures consistently.
  • Supported team development by sharing best practices and techniques regularly.
  • Collaborated with other departments to streamline operations across the organization.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Maintained accurate records of employee attendance and task completion times.
  • Provided support to junior staff during peak periods of workloads.
  • Collaborated with management team to implement new work procedures or policies.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Coordinated team resources to achieve project goals.
  • Ensured compliance with industry standards and regulations.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Medical Assistant/Receptionist

SJ Antoon Urological Associates
New Kensington
04.2012 - 04.2013
  • Assisted patients with check-in process and verified insurance information.
  • Scheduled appointments and managed daily patient flow efficiently.
  • Maintained accurate medical records using electronic health record systems.
  • Prepared examination rooms and ensured necessary supplies were stocked.
  • Communicated effectively with patients regarding treatment plans and procedures.
  • Supported medical staff during patient examinations and procedures.
  • Handled phone inquiries and directed calls to appropriate personnel.
  • Processed patient payments and maintained financial records accurately.
  • Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.

Medical Assistant/Receptionist

Luna Vision
Natrona Heights
01.2012 - 04.2012
  • Assisted patients with check-in process and verified insurance information.
  • Scheduled appointments and managed daily patient flow efficiently.
  • Maintained accurate medical records using electronic health record systems.
  • Prepared examination rooms and ensured necessary supplies were stocked.
  • Communicated effectively with patients regarding treatment plans and procedures.

Medical Assistant

East Deer Personal Care Home
Creighton
11.2007 - 10.2008
  • Assisted healthcare providers with patient examinations and medical procedures.
  • Collected and processed laboratory specimens for diagnostic testing accurately.
  • Educated patients on treatment plans and medication usage clearly.
  • Supported nursing staff during procedures by preparing necessary instruments.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Education

High School Diploma -

Millville Senior High School
Millville, NJ
06-1985

Skills

  • Team management
  • Employee training
  • Inventory management
  • Performance evaluation
  • Regulatory compliance
  • Process improvement

Timeline

Team Lead

Goodwill SWPA
02.2025 - Current

Medical Assistant/Receptionist

SJ Antoon Urological Associates
04.2012 - 04.2013

Medical Assistant/Receptionist

Luna Vision
01.2012 - 04.2012

Medical Assistant

East Deer Personal Care Home
11.2007 - 10.2008

High School Diploma -

Millville Senior High School

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Stacey Solomon