Stacey Yocca
Pittsburgh,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Advocate
React Health
03.2025 - Current
- Provided exceptional customer service to customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers to assess issues and provide accurate information.
- Documented customer concerns and inquiry resolutions in internal computer system.
Account Executive
Tyler Mountain Water & Coffee
05.2023 - 03.2025
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Sales Enablement Specialist
Philips Healthcare
07.2019 - 01.2023
- Established payment agreements for clients and create new accounts
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Collaborated with team members to achieve target results
Customer Relationship Specialist
Philips Healthcare
01.2013 - 07.2019
- Manage top 250 accounts specifically assigned.
- Provided excellent customer service and provided answers to client questions within set standards.
- Facilitated inter-departmental communication to effectively provide customer support.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating - Face of Philips Achievement
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Inside Sales Representative
Philips Healthcare
01.2011 - 01.2013
- Achieve or exceed monthly, quarterly and yearly sales quotas for 200 accounts. 2011 $9.1M quota finished 96.3% to plan, 2012 $10.7M quota finished 100.5% to plan
- Educate key elements of insurance / Medicare reimbursement
- Work together with Marketing, Regional Sales Managers and Field Sales to prioritize sales campaigns and provide solutions
- Set up new accounts, established customer credit and set up payment methods
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Used CRM software to maintain detailed contact logs and account records
Education
Some College - No Degree
Indiana University of Pennsylvania
Indiana, PASkills
- Customer relationship management
- New client acquisition
- Service-oriented communication skills
- Cultivating industry connections
- Clear customer communication
- Logical reasoning skills
- Building customer rapport
- Building client trust
Timeline
Customer Advocate
React Health
03.2025 - Current
Account Executive
Tyler Mountain Water & Coffee
05.2023 - 03.2025
Sales Enablement Specialist
Philips Healthcare
07.2019 - 01.2023
Customer Relationship Specialist
Philips Healthcare
01.2013 - 07.2019
Inside Sales Representative
Philips Healthcare
01.2011 - 01.2013
Some College - No Degree
Indiana University of Pennsylvania
Similar Profiles
Luke McadamsLuke Mcadams
Mental Health Support Worker at React Behavioral HealthMental Health Support Worker at React Behavioral Health
Barbuta VictorBarbuta Victor
Intern Software Developer at Developed and optimized mobile applications using Flutter and React Native. Created and tested RESTIntern Software Developer at Developed and optimized mobile applications using Flutter and React Native. Created and tested REST
Scott JantzScott Jantz
Owner/ Operator at React Fire Protection Ltd.Owner/ Operator at React Fire Protection Ltd.
VERNON WILLIAMSVERNON WILLIAMS
Facilities Maintenance Manager at Disaster Restoration Services (DRS)Facilities Maintenance Manager at Disaster Restoration Services (DRS)
Emmeline ChaneyEmmeline Chaney
Group Supervisor at Mt. Lebanon Extended Day ProgramGroup Supervisor at Mt. Lebanon Extended Day Program