Stacey C. Hampton
Philadelphia
Summary
Extensive experience in medical support and patient registration. Experienced at training staff, managing patient/client requests, and providing hospital concierge services. Thrives in a fast-paced, team-oriented environment.
Overview
12
12
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2023 - Current
- Performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting; answering phones; greeting patients; relaying messages to appropriate staff inside or outside of the unit; scheduling appointments; including interpreting and verifying provider orders to schedule within scheduling guidelines.
- Tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems to support Veterans' care.
Patient Interviewer
Temple Health
PA
10.2021 - 12.2022
- Ensures that all patients are correctly and efficiently registered for hospital services.
- Gathers and processes all registration, billing and related information from patients in the Admissions, Outpatient, Radiology areas and/or Emergency Department.
- Verifies patient insurance coverage and benefits.
- Reviews registration process and flow with patients and families.
Outpatient Coordinator
Children Hospital of Philadelphia
PA
04.2021 - 10.2021
- Appropriately schedules outpatient appointments - ensuring correct provider, location and visit type are selected.
- Creates referral shells and attaches coverages to the appointments.
- Assist with patient flow and address clinic delays, inform families of delays.
- Completes accurate registration, verifying current insurance information, correcting discrepancies, discussing any financial obligations a patient may be responsible for (i.e. co-pay, co-insurance, etc.).
- Collaborate with divisions/clinics to prepare patients for their visit.
- Checks out patients at the end of their visit - schedules follow up appointments, collects co-pays (if required) and assists families with appointments for follow up tests if required.
- Answers phones and accurately enters phone messages into EPIC when appropriate.
Patient Registrar IV
Jefferson Health Seamless Access
NJ
04.2020 - 01.2021
- Schedule patient appointments and register patients across the Jefferson Health System for primary and specialty care visits.
- Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, verify demographic information, run medical necessity.
Scheduler/Patient Registrar II
Jefferson Rehabilitation Medicine
PA
01.2018 - 04.2020
- Scheduled patient's appointments and cancellations.
- Confirmation of referrals and linking to appointments.
- Verified patient insurance, ensured complete and accurate registration, including patient demographic and current insurance details.
- Assist with assigned MRI prior authorization work queues.
- Managed electronic health record systems to ensure accurate patient information and appointment tracking.
Patient Access Registrar
Roxborough Memorial Hospital
PA
06.2019 - 08.2019
- Interviews the patient or his/her representative to obtain patient demographics.
- Secures insurance information, eligibility, benefits and authorizations as applicable.
- Works closely with all facets of the Admitting department including PBX operator function and reception areas.
Patient Registrar
Jeff Temps
Philadelphia, PA
06.2016 - 01.2018
- Coordinated appointment scheduling, improving patient access to healthcare services.
- Streamlined patient registration process, enhancing workflow efficiency and reducing wait times.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Assisted in improving departmental workflows with timely completion of daily tasks such as updating patient records and scheduling appointments.
Scheduler
St. Christopher Hospital
Philadelphia, PA
08.2014 - 06.2016
- Scheduled patient appointments and cancellations.
- Verified patient insurance, while transferring calls and emails between department managers.
- Developed partnerships between medical teams and patients to improve care efficiency.
- Ensured complete and accurate registration, including patient demographic and current insurance details.
- Increased hospital efficiency by 40% with general office support and quick completion of tasks and assignments.
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. This tracking may use an IT database.
Education
Certification Of Completion - Virtual Aspiring Supervisors Program
Human Capitol Services Center
Pittsburgh, PA 02.2025 - 05.2025
Bachelor of Science - Healthcare Administration
Peirce College
Philadelphia, Pennsylvania01.2025
Certification - Medical Administration
Lincoln Technical Institute
Philadelphia, Pennsylvania11.2011
Skills
- Interpersonal Communication
- Data Entry
- Microsoft Office Suite
- CPR and First Aid Certified
- Conflict Resolution
- Team Leadership
Timeline
Certification Of Completion - Virtual Aspiring Supervisors Program
Human Capitol Services Center
02.2025 - 05.2025
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2023 - Current
Patient Interviewer
Temple Health
10.2021 - 12.2022
Outpatient Coordinator
Children Hospital of Philadelphia
04.2021 - 10.2021
Patient Registrar IV
Jefferson Health Seamless Access
04.2020 - 01.2021
Patient Access Registrar
Roxborough Memorial Hospital
06.2019 - 08.2019
Scheduler/Patient Registrar II
Jefferson Rehabilitation Medicine
01.2018 - 04.2020
Patient Registrar
Jeff Temps
06.2016 - 01.2018
Scheduler
St. Christopher Hospital
08.2014 - 06.2016
Bachelor of Science - Healthcare Administration
Peirce College
Certification - Medical Administration
Lincoln Technical Institute