Staci Carter
Reading
Summary
Customer-focused professional with expertise in managing inquiries and resolving complaints to boost client satisfaction. Developed innovative strategies to enhance service efficiency and customer loyalty. Experienced factory worker skilled in machinery operation, assembly line processes, and quality control, driving productivity and workflow improvements. Communicates effectively and collaborates well in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Canine Coach
Dogtopia
Chester Springs
12.2025 - Current
- Developed and executed enrichment activities to enhance physical and mental stimulation for dogs.
- Implemented teaching strategies for door control to enhance behavior management.
- Ensured safety protocols during interactions and activities, protecting dogs from potential risks.
- Cleaned playrooms to maintain hygienic environments, ensuring well-being of dogs.
Clinician
Mid Atlantic Rehabilitation Services (MARS)
Bethlehem
04.2024 - 11.2025
- Completed ASAM assessments and biopsychosocial evaluations.
- Determined appropriate levels of care through thorough assessments.
- Evaluated patients for drug and alcohol treatment needs.
- Applied problem-solving skills to effectively overcome barriers to treatment.
- Researched and matched treatment facilities to meet specific patient needs.
- Coordinated transportation arrangements for patient access to services.
- Provided exceptional customer service to clients throughout the process.
Case Manager
FAMILY CARE FOR CHILDREN AND YOUTH
West Lawn
10.2022 - 05.2024
- Facilitated weekly visits for foster children, assessing needs and tracking progress to inform support strategies.
- Developed individualized goal plans to promote positive outcomes.
- Managed time effectively to ensure timely follow-up and support for client needs.
- Created a non-judgmental environment that fostered trust and encouraged open communication.
- Documented case notes accurately to maintain up-to-date records.
- Ensured timely attendance at scheduled appointments and meetings to promote reliability.
- Applied problem-solving skills to resolve issues efficiently and effectively.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
Machine Operator
AkzoNobel
Reading
03.2022 - 08.2022
- Produced and packaged powder coating paint, achieving nightly output of 150 to 7,800 kilograms.
- Operated machines and forklifts to ensure efficient workflow.
- Managed packing operations to align with customer requirements and optimize delivery.
- Documented data records to ensure accurate production metrics for effective tracking.
- Communicated with team members to streamline production processes.
- Ensured compliance with PPE regulations for safety in the workplace.
Inspector
Berks Packing Co., Inc.
Reading
07.2020 - 03.2022
- Conducted food inspections to ensure quality compliance.
- Calculated rework and returned items to blending room, ensuring quality standards were met.
- Managed movement of pallets in and out of trailers to streamline logistics operations.
- Collaborated with box director to ensure timely dispatch of boxes to packers, enhancing workflow efficiency.
- Executed dock operations to facilitate smooth logistics flow.
- Oversaw labeling processes for accurate product identification.
- Engaged in food production to sustain operational efficiency.
- Implemented palletizing strategies to optimize storage and transport.
OPERATOR
ALCON INC
Sinking Spring
09.2015 - 03.2020
- Operated machinery to maintain optimal production flow and meet quality standards.
- Fabricated cutting instruments and particle removal tools in probes department.
- Designed and created surgical eye tools in fiber optics department to meet specific surgical needs.
- Utilized microscope for cleaning and bending polyurethane bi-manuals in CSI department.
- Conducted labeling and packing of products for distribution.
- Packed silicone tips with manuals for shipping to vendor.
- Recorded data accurately to maintain quality control standards.
- Coordinated communication between departments to streamline workflow and address operational challenges.
SALES ASSOCIATE AND STOCKER
WEIS MARKET DATES
Wyomissing
08.2014 - 07.2015
- Assisted customers in locating items, contributing to a positive shopping experience.
- Unloaded shipment orders, ensuring prompt inventory availability.
- Organized store displays to improve customer engagement and product visibility.
- Tagged price changes during sales to ensure pricing accuracy and customer satisfaction.
- Maintained cleanliness and order throughout the store environment.
- Served as front desk greeter, welcoming customers and providing assistance.
Greeter
ALVERNIA UNIVERSITY FITNESS CENTER
Reading
07.2012 - 08.2013
- Welcomed guests at front desk, ensuring professional first impressions.
- Conducted facility tours for potential members, emphasizing services and amenities to enhance membership appeal.
- Maintained cleanliness of gym facilities to promote a safe environment.
- Managed laundry operations for towels, ensuring hygiene standards for a safe and clean environment.
- Monitored activities to secure equipment and deter theft.
- Executed various cleaning tasks in gym closet and prepared waivers for new members.
- Assisted with moving gym equipment to optimize space and functionality.
FACILITIES CLEANING CREW STAFF
ALVERNIA UNIVERSITY FITNESS CENTER STAFF
Reading
07.2012 - 09.2012
- Executed cleaning and maintenance tasks for all buildings and dorm rooms at Alvernia University.
Performed routine vacuuming, dusting, and floor scrubbing to ensure sanitary conditions.
Managed waste disposal by regularly emptying trash bins throughout the campus.
Cleaned windows and appliances including stoves, refrigerators, and microwaves to uphold facility standards. - Maintained cleanliness and organization of fitness center facilities, providing a safe and welcoming environment for members.
- Assisted members with fitness equipment usage and maintenance.
- Monitored gym activities to ensure safety and compliance with policies.
Education
Bachelor of Arts - Behavioral Health / Criminal Justice
Alvernia University
Reading, PA01.2018
High School Diploma -
Agora Cyber Charter School
01.2012
Skills
- Canine enrichment
- Behavior management
- Behavioral health
- Childcare
- Caregiving
- Assessment techniques
- Treatment planning
- Record keeping
- Data documentation
- Data entry
- Communication skills
- Effective communication
- Attention to detail
- Team collaboration
- Goal setting
- Creativity enhancement
- First aid and CPR
- Safety protocols
- Safe work practices
- Safety awareness
- Safety oversight
- Leadership
- Staff development
- Energetic personality
- Safety compliance
- Driving
- Warehouse experience
- Pallet jack
- Packing
- Sorting
- Stocking
- Assembly
- Machine Operator
- Industrial equipment
- Manufacturing company experience
- Office cleaning
- Workplace health and safety regulatory compliance
- Technical Proficiency
- Data evaluation
- Written documentation
- Performance evaluation
- Facility management
- Process optimization
- Represent team
- Sportsmanship promotion
- Dedication
- Team discipline management
- Strength program development
- Strength training program development
- Developing agendas
- Communication effectiveness
- Sales expertise
- Energetic personality
- Safety oversight
- Succession planning
Certification
- Mandatory Reporter Certification, 10/01/25, 10/01/26
- First Aid Certification
- CPR Certification
Languages
English, Fluent
Timeline
Canine Coach
Dogtopia
12.2025 - Current
Clinician
Mid Atlantic Rehabilitation Services (MARS)
04.2024 - 11.2025
Case Manager
FAMILY CARE FOR CHILDREN AND YOUTH
10.2022 - 05.2024
Machine Operator
AkzoNobel
03.2022 - 08.2022
Inspector
Berks Packing Co., Inc.
07.2020 - 03.2022
OPERATOR
ALCON INC
09.2015 - 03.2020
SALES ASSOCIATE AND STOCKER
WEIS MARKET DATES
08.2014 - 07.2015
Greeter
ALVERNIA UNIVERSITY FITNESS CENTER
07.2012 - 08.2013
FACILITIES CLEANING CREW STAFF
ALVERNIA UNIVERSITY FITNESS CENTER STAFF
07.2012 - 09.2012
Bachelor of Arts - Behavioral Health / Criminal Justice
Alvernia University
High School Diploma -
Agora Cyber Charter School