Staci Grayo
Philadelphia
Summary
Dynamic Patient Access Representative with extensive experience at Jefferson Torresdale, excelling in patient registration and appointment scheduling. Proven ability to enhance operational efficiency through accurate data entry and effective care coordination. Skilled in EMR management and conflict resolution, ensuring seamless patient access and satisfaction in fast-paced healthcare environments.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Jefferson Torresdale
11.2023 - Current
- As a Patient Access Representative at Jefferson Torresdale, a leading healthcare provider, I manage patient registration and scheduling, ensuring seamless access to medical services.
- Registered patients efficiently, ensuring accurate data entry and compliance with healthcare regulations to facilitate timely access to services.
- Schedule appointments using Epic EMR, optimizing patient flow and resource allocation.
- Collected and processed copayments to streamline revenue cycle processes.
- Created and maintained inpatient care logs, documenting patient medical history, medications, and diagnoses to support coordinated care.
- Collaborate with healthcare teams to ensure patient advocacy and care coordination.
- A leading healthcare provider
PCA
Snyder Elementary
Bristol
08.2024 - 06.2025
- Delivered personal care assistance to elderly and disabled individuals in their homes, ensuring comfort and dignity during activities of daily living.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Reminded clients to practice personal hygiene, including brushing teeth and combing hair.
- Supported students with special needs during instructional activities.
- Implemented behavior management strategies to promote positive interactions.
- Tracked student progress and communicated concerns to staff members for timely interventions.
- Supported teachers in classroom management and enhanced student engagement.
Patient Access Representative
Penn Hospital
09.2021 - 11.2021
- Streamlined patient registration and scheduling for improved access to radiology services.
- Facilitated smooth operations and patient access in IR Radiology department at Penn Hospital.
- Ensured efficient workflow and enhanced patient satisfaction through day-to-day operations support.
- Worked collaboratively with team members across night, weekend, and holiday shifts.
- Provided essential services in a renowned medical institution.
Patient Access Representative
Nazareth Hospital
05.2020 - 08.2021
- Served as Patient Access Representative at Nazareth Hospital, facilitating efficient patient registration and providing administrative support in a fast-paced healthcare setting.
- Coordinated patient scheduling and registration, ensuring adherence to HIPAA regulations and optimizing patient flow.
- Processed copayments and maintained accurate financial records.
- Digitized and cataloged medical documents, improving data accessibility and security for healthcare staff.
Lead/Manager
WAWA
05.2019 - 08.2021
- Led operations at WAWA, focusing on administrative support and team coordination to enhance service delivery.
- Scheduled staff shifts to optimize workforce coverage and maintain operational efficiency.
- Managed financial transactions, ensuring accuracy and accountability.
- Operated at a well-known retail chain to ensure smooth daily activities.
Medical Assistant
Kaplan
01.2009 - 05.2010
- Coordinated patient care at Kaplan, facilitating effective communication and support in fast-paced medical setting.
- Managed patient care coordination, optimizing service delivery for timely medical attention.
- Streamlined administrative support for medical staff, improving overall operational workflow.
Education
High School Diploma -
Harry S Truman
Levittown, PA06-2000
Skills
- Patient registration
- Appointment scheduling
- Copayment processing
- Electronic medical records
- Data entry accuracy
- Care coordination
- Conflict resolution
- Health insurance knowledge
- Scheduling diagnostic procedures
- EMR updating
- Registration and admissions
- Patient check-in
- Patient identity verification
- Payment processing
- Referral coordination
- Medical billing
- Insurance verification
Timeline
PCA
Snyder Elementary
08.2024 - 06.2025
Patient Access Representative
Jefferson Torresdale
11.2023 - Current
Patient Access Representative
Penn Hospital
09.2021 - 11.2021
Patient Access Representative
Nazareth Hospital
05.2020 - 08.2021
Lead/Manager
WAWA
05.2019 - 08.2021
Medical Assistant
Kaplan
01.2009 - 05.2010
High School Diploma -
Harry S Truman