Stacie McGee
Canonsburg
Summary
Results-driven professional with a proven track record in enhancing client outcomes through effective relationship building and strategic planning. Expertise in mentoring teams and optimizing onboarding processes.
Overview
15
15
years of professional experience
Work History
Trading Partner Enablement Lead
TrueCommerce
03.2013 - Current
- Led strategic initiatives to enhance implementation efficiency and optimize onboarding processes.
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Established relationships with partners to improve service delivery.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Director of Implementations
TrueCommerce
03.2013 - Current
- Led cross-functional teams to implement scalable solutions for client onboarding and integration.
- Developed project plans that aligned with client objectives and ensured timely delivery of services.
- Streamlined implementation processes, reducing time-to-value by over 50+ days.
- Mentored and trained staff of 19 specialists on best practices in system integration and client management strategies.
- Established key performance indicators to measure success of implementation initiatives and client satisfaction levels.
- Team survey scores were 9.63 out of 10 for Overall Implementation Expectations.
- Analyzed implementation workflows to identify areas for improvement, driving operational efficiency across projects.
Implementation Specialist
TrueCommerce
03.2013 - Current
- Served as primary point of contact for customers, completing 1,910 projects.
- Developed training materials and conducted sessions for end-users on software features and functionalities.
- Collaborated with cross-functional teams to streamline project workflows and reduce implementation timelines.
- Analyzed client requirements to customize TrueCommerce SaaS platform, ensuring alignment with business objectives.
- Consistently received positive feedback from customers, and averaged 9.6 out of 10 for survey scores.
Account Coordinator
ClubCom
05.2011 - 03.2013
- Managed advertising accounts from inception to completion.
- Secured creative assets, assisted in development of advertisements, proofreading, communicated revisions from client to graphic design team.
- Assisted sales representatives and trained team members.
Education
Bachelor of Arts - Marketing
University of Pittsburgh
Pittsburgh, PA04-2011
Skills
- Customer relationship building
- Performance analysis
- Collaboration and teamwork
- Excellent communication
- Creative and critical thinking
- Mentoring and coaching
- Strategic planning
- Client relationship management
Timeline
Trading Partner Enablement Lead
TrueCommerce
03.2013 - Current
Director of Implementations
TrueCommerce
03.2013 - Current
Implementation Specialist
TrueCommerce
03.2013 - Current
Account Coordinator
ClubCom
05.2011 - 03.2013
Bachelor of Arts - Marketing
University of Pittsburgh