Stacie Rost
Philadelphia
Summary
Program Manager with broad and deep leadership skills in the areas of vendor management including identifying and tracking key vendor and program performance indicators and process improvement opportunities. Proven technical, analytical, problem solving and collaborative leadership skills. Confidently able interact with all levels of vendor and client personnel to the senior executive level. Superior oral and written communication skills. Accurate, precise and highly ethical in all work-related assignments. Extensive experience with vendor rationalization, selection, contract execution and compliance regulation. Exceptional follow through and client service focus. Empowering and team leader capable of motivating employees to increase productivity by promoting an open, positive work environment that encourages employee input and expertise.
Overview
28
28
years of professional experience
Work History
Director, Vendor Management
Independence Blue Cross
08.2018 - 12.2024
- Trained and guided team members to maintain high productivity and performance metrics.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Reported issues to higher management with great detail.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Reduced operational risks while organizing data to forecast performance trends.
MSP/VMS Senior Program Manager – Division Lead/ 2 large MSP/VMS Programs
CSSvSource
01.2008 - 08.2018
- Company Overview: a division of Contemporary Staffing
- Lead design, implement and roll out Managed Service Provider/Vendor Management Program for client in NJ including as many as 35 vendors and up to 600+ staff augmentation resources
- Serve as point of escalation strategy and issue resolution for client and vendor executive level as needed
- Oversee vendor engagement activities around contract execution, program enrollment and program process training
- Hire, train and supervise CSSvSource NJ onsite team (program managers and reporting analyst)
- Analyze trending and realize savings opportunities with tenure management, rate stabilization and markup compliance
- Make recommendations to client program sponsors regarding program direction, pricing and vendor management standards based on industry acumen
- Divisional leader representative to CSS executive leadership via weekly and quarterly corporate leadership meetings regarding budget analytics, division goals and growth strategy
- A division of Contemporary Staffing
On Site MSP/VMS Program Manager - Independence Blue Cross
CSSvSource
11.2007 - 08.2018
- Company Overview: a division of Contemporary Staffing
- Design, implement and manage Managed Service Provider/Vendor Management Program on site with client – Phased multi-year implementation
- Develop user guides and train all end users (classroom and virtual format) of VMS system (Hiring Managers, Vendors and Temporary Employees)
- Establish and execute supplemental program training materials for hiring managers (job aids, quick reference video guides) to drive user adoption and full cycle optimization of the program
- Rationalize and engage as many as 82 vendors across multiple job categories for program contract execution and enrollment
- Develop, standardize and roll out Program Guidelines for participating vendors to optimize program efficiency across the enterprise
- Design and deliver vendor rate, screening and quality compliance tracking via quarterly vendor scorecard
- Prepare, analyze and present program dashboard metrics such as compliance, headcount, spend, forecast and exposure to client executive leadership
- Function as strategic liaison between hiring managers and vendors to ensure efficient requisitioning to onboarding process for contingent labor
- Analyze issues and recommend solutions for vendor management around compliance, vendor mix and diversity inclusion
- On and off boarding process development and management including successful configuration and testing of critical data feeds to and from Vendor Management system
- A division of Contemporary Staffing
Contract Recruiter, Pharmacy Division ~ PA & DE
Staffing Plus, Inc.
01.2007 - 10.2007
- Completed full cycle recruiting and placement of Pharmacists in PA & DE
- Participated in job fair/recruiting event activities
- Established new contracts and client relationships
- Conducted client visits and account review activities to ensure client expectations were met
- Achieved $56k in bottom-line revenue in placement fees
Kelly On Site Staffing Manager, J&J/McNeil ~ Six Service Lines/Three locations
Kelly Services, Inc.
05.2006 - 01.2007
- On-site staffing manager for multiple service lines (Commercial, Scientific, Clinical, Healthcare, IT & Professional) within pharmaceutical 10m national contract
- Managed service delivery process in compliance with contract guidelines for six service lines in three client locations
- Served as primary/preferred vendor contact for client Ariba (vendor management system)
- Managed pre-employment screening procedures such as Drug, Background and Education verification
- Developed & manage successful recruiting plan & best practices (Local trade school open houses; Weekend Job Fairs; Recruiting spend for return analysis)
- Monitored & report monthly quality service metrics for performance, demographics, fill rate
- Managed employee retention initiatives & programs (Awards; Referral Bonus)
Branch Manager
Kelly Services, Inc.
09.2003 - 02.2006
- Managed Northeast Philadelphia Branch (including a team of four recruiters) to growth from 1,500 to 6,000+ weekly hours
- Developed successful service matrices on retention and attrition for client Account Business Review presentations
- Implemented check-in and pre-start date orientation process to seamlessly start large volume of contingent staff at client location
Executive Support Supervisor/Staffing/Change Management/Training
Accenture
08.2001 - 08.2003
- Managed, coached, administered salary and staffing/professional development for 30 executive assistants in three locations
- Coordinated new executive assistant employee orientations
- Developed training plan, communication database, monthly newsletter, and conduct career counseling sessions
- Administered promotions and salary increases
- Developed and rolled out team building initiatives and reward/recognition programs
- Conducted both skills and behavior interviews for administrative support candidates
- Developed and delivered quality service level agreement and scope of service contract to Partners, Associate Partners and Managers
- Analyzed and planned fiscal budget to ensure accuracy and efficiency
- Participated in fiscal budget planning sessions
- Participated in US wide organizational change management teams to develop consistent service delivery best practices throughout the US
Client Site Analyst
Accenture
05.1997 - 08.2001
- Assisted in all areas of client site/project set-up, financial analysis (forecasting, flash reporting, and profit margin analysis), resource tracking and project status tracking
- Established effective and efficient staff on-boarding process
- Analyzed project profit margin and presented data to project lead
- Executed and monitored all vendor agreements for project execution
- Administered, tracked and reported on all outgoing vendor payments for project
- Developed and maintained project team roster and calendar
- Assisted in assembly of project presentations and final deliverables
- Ad hoc reporting and overall program management assistance
Education
Undergraduate Study -
Monmouth University
West Long Branch, NJUndergraduate Study -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PAHigh School Diploma -
Wildwood Catholic High School
North Wildwood, NJ06-1989
Skills
- MS Office
- Vendor Management Software
- Relationship building
- Strategic planning
- Decision-making
- Project coordination
- Strategies and goals
- Program management
- Vendor relationship management
- Data Analytics
Timeline
Director, Vendor Management
Independence Blue Cross
08.2018 - 12.2024
MSP/VMS Senior Program Manager – Division Lead/ 2 large MSP/VMS Programs
CSSvSource
01.2008 - 08.2018
On Site MSP/VMS Program Manager - Independence Blue Cross
CSSvSource
11.2007 - 08.2018
Contract Recruiter, Pharmacy Division ~ PA & DE
Staffing Plus, Inc.
01.2007 - 10.2007
Kelly On Site Staffing Manager, J&J/McNeil ~ Six Service Lines/Three locations
Kelly Services, Inc.
05.2006 - 01.2007
Branch Manager
Kelly Services, Inc.
09.2003 - 02.2006
Executive Support Supervisor/Staffing/Change Management/Training
Accenture
08.2001 - 08.2003
Client Site Analyst
Accenture
05.1997 - 08.2001
Undergraduate Study -
Monmouth University
Undergraduate Study -
East Stroudsburg University of Pennsylvania
High School Diploma -
Wildwood Catholic High School
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