Stacie Shoaff
West
Summary
Knowledgeable and dedicated customer service professional with extensive management experience in that field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to overall success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and helping anyone in need.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
State Farm
10.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintain financial record keeping books of the business
Assistant Store Manager
Fossil
04.2011 - 10.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Store Manager
Ann Taylor Factory Outlet, LOFT
02.2009 - 04.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
No Degree - Business Administration
YSU
Youngstown, OH06-2011
High School Diploma -
New Castle Area Jr,Sr High School
New Castle, PA06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call Management
- Paperwork processing
- Appointment scheduling
- Office equipment proficiency
- Key holder experience
Affiliations
- Holy Spirit Parish of Lawrence County
Timeline
Customer Service Representative
State Farm
10.2017 - Current
Assistant Store Manager
Fossil
04.2011 - 10.2017
Assistant Store Manager
Ann Taylor Factory Outlet, LOFT
02.2009 - 04.2011
No Degree - Business Administration
YSU
High School Diploma -
New Castle Area Jr,Sr High School
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