Stacie Swank
Muncy
Summary
Accomplished in childcare and healthcare sectors, recognized for leadership and operational management. Consistently ensures safety protocol adherence while enhancing care quality for patients and children.
Overview
25
25
years of professional experience
Work History
Customer Experience Manager
Michaels Arts and Crafts
Muncy
2024.09 - Current
- Managed customer inquiries and resolved issues to enhance customer satisfaction.
- Unloaded merchandise from delivery truck at loading dock.
- Stock shelves and set displays.
- Collaborated with diverse coworkers to achieve goals and address product and service-related challenges.
Nanny
The Miller Family
2019.05 - Current
- Prepared nutritious meals and snacks aligned with dietary needs.
- Maintained a clean and safe environment in the household for children.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Planned educational and recreational activities tailored to children's interests.
- Supervised daily activities for children, promoting safety and engagement.
Administrative/Medical Assistant
Applegate Recovery
Williamsport
2024.05 - 2024.08
- Coordinated patient scheduling and appointment reminders to optimize clinic operations.
- Administered urine testing to support clinical assessments.
- Assisted with inventory management by restocking medical supplies to ensure availability.
- Answered telephones, directed calls, and took messages.
- Maintained reception area by organizing furniture and magazines for a welcoming environment.
CRS/Ophthalmic Technologist
Eye Center of Central Pa
Muncy
2018.02 - 2018.11
- Performed comprehensive eye exams and visual field testing for patients.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Managed front desk duties including scheduling appointments, answering phones, filing paperwork, collecting payments from patients.
- Prepared patients and administered basic eye exam tests.
- Interviewed patients to obtain medical and health histories.
Patient Care Technician/Unit Clerk
UMPC Susquehanna
Williamsport
2013.11 - 2018.02
- Collected blood samples from patients using proper techniques and safety protocols.
- Monitored patients' heart rhythms using EKG machines and equipment.
- Prepared patients for EKG procedures by explaining the process and ensuring comfort.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached patients and engaged in conversation through use of effective interpersonal and people skills.
- Trained new staff on equipment usage and operational procedures.
Director/Head Teacher
First United Methodist Church Preschool
Muncy
2001.06 - 2013.08
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Oversaw daily operations of preschool programs and staff management.
- Developed curricula that fostered early childhood development and learning.
- Ensured compliance with state regulations and safety standards for children.
- Implemented assessment tools to evaluate children's progress and development.
- Collaborated with parents to address concerns and support individual needs.
Education
Certified Professional Coder
AAPC
2020-01
Medical Front Offfice
MedCerts
2018-01
Phlebotomy
Geisinger School Of Phlebotomy
Danville, CA2013-11
Associate of Arts -
Pennsylvania College of Technology
Williamsport, PA1997-05
Skills
- Customer service
- Client interaction
- Communication skills
- Project management
- Appointment coordination
- Team leadership
- Team collaboration
- Organizational skills
- Time management
- Risk management
- Regulatory compliance
- Data management
- Performance evaluation
- Stock oversight
- Teamwork
- Dependable
- Patience and tact
Timeline
Customer Experience Manager
Michaels Arts and Crafts
2024.09 - Current
Administrative/Medical Assistant
Applegate Recovery
2024.05 - 2024.08
Nanny
The Miller Family
2019.05 - Current
CRS/Ophthalmic Technologist
Eye Center of Central Pa
2018.02 - 2018.11
Patient Care Technician/Unit Clerk
UMPC Susquehanna
2013.11 - 2018.02
Director/Head Teacher
First United Methodist Church Preschool
2001.06 - 2013.08
Certified Professional Coder
AAPC
Medical Front Offfice
MedCerts
Phlebotomy
Geisinger School Of Phlebotomy
Associate of Arts -
Pennsylvania College of Technology