Stacy Burkhart
Elizabethtown
Summary
Experienced Medical Office Associate and US Army Veteran with over 10 years of success in leading administrative processes in dynamic, fast-paced environments. Demonstrated expertise in administrative processes/procedures, appointment scheduling, and customer service. Possessing extensive knowledge of records/database management, interdepartmental coordination, and patient interviews. Proven ability to support patients and medical teams in clinical settings with a passion for patient care and a strong aptitude for front desk duties for over 3 years. Skilled in appointment scheduling, efficient data entry, health records maintenance, and insurance billing tasks. Excellent staff communication and digital data input skills. A versatile administrative professional well-versed in healthcare practices, compliance standards, and operations. Known for problem-solving abilities and clear communication with a positive and upbeat personality. Proficient in Microsoft applications.
Overview
28
28
years of professional experience
Work History
Warehouse Associate
Nordstrom
Elizabethtown
05.2024 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean, orderly work environment free of hazards.
- Consistently lifted materials weighing as much as 50 pounds.
Medical Office Associate
Mind Renewal Behavioral Health Services
Colorado Springs
04.2021 - 04.2024
- Checked in patients for scheduled appointments and completed a check out following appointments.
- Managed master calendar and scheduled patient appointments for 18 providers based on optimal patient loads and clinician availability, and placed appointment reminder calls to deliver exceptional customer experience.
- Maintained and updated electronic patient records to include demographics and insurance details; documented patient medical contact, case histories, and insurance details to facilitate smooth appointments and payment processing; collaborated effectively with clinical staff and providers regarding patient care.
- Verified insurance coverage and applicable authorizations to prepare for upcoming patient appointments to determine patient eligibility and financial responsibility using multiple insurance carrier portals or phone verification systems.
- Collected and processed patient payments using clinic EHR system and created invoices within clinic EHR system.
- Maintained strict information confidentiality according to organizational policy and federal privacy and security laws; adhered and enforced strict compliance with HIPAA regulations to protect patient privacy.
- Performed numerous clerical receptionist duties, including data entry, records management, and organized paperwork, such as patient charts and reports, for office and patient needs.
- Working proficiency in health insurance and medical terminology, including coding, billing, and reimbursement protocols.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Crew Trainer
McDonald's
Fountain
09.2020 - 03.2024
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Front-end cashier/cash handling.
- Never recorded cash register shortages.
- Delivered prompt, friendly customer service.
- Helped improve overall McDVoice survey results from satisfied to very satisfied.
- Assisted with maintaining cleanliness in line with company standards.
- Contributed to exceeding standards in all internal quality checks.
- Achieved a 90% customer satisfaction score on average.
HR Supervisor /Sr Training Mgr/Admin Specialist
United States Army
Various Locations
07.1997 - 11.2009
- Created and initiated a meal accountability system upon initial arrival within the organization which streamlined food transaction culpability
- Established sponsorship program within the company that maximized support to newly arriving personnel; improved integration process by linking current employees to new team members 6 months in advance of arrival
- Trained and Mentored section of 3 employees, including lower-echelon teammates in specifics of organizational HR functions; Administered coordination system that improved overall administrative functions which enabled 'Excellent' ratings during installation inspections
- Devised strategies to maintain a fully-automated personnel database; monitored new-employee arrivals and departures, personnel assignments, work status changes, promotions, and compensation/pay actions
- Addressed and resolved complex problems and inquiries involving difficult administrative situations; confirmed 100% compliance with industry regulations and local policies/procedures
- Managed the transition of unit authorized strength and facilitated changeover seamlessly; was selected as program leader during the transition due to ability to multi-task
- Developed a personnel accountability tracking system within the organization that was adopted by adjacent units due to the program's effectiveness; synchronized daily reporting across the organization and improved leader awareness.
Human Resources Assistant/GS Employee
Department of Defense
Fort Sam Houston
09.2007 - 08.2008
- Processed $20K in Government Purchase Card transactions; selected by leadership to manage critical program due to immense knowledge and expertise in finance and budgeting
- Coordinated daily functions of employees; analyzed work requirements and dispatched talent appropriately to ensure accurate and timely processing of HR documents; authored presentations and delivered briefings to senior leadership
- Conducted regular evaluations of processes, regulations, policies, and procedures to guide senior leadership on operational efficiency and process improvement opportunities
- Provided personnel and staffing support for operations, newcomer orientation and onboarding, and wellness and health programs; processed leave requests for 2,500+ staff including Family/Medical Leave Act (FMLA) requests
- Ensured personnel support for staff members related to employee performance evaluations, pay, leave, classification, and training; conducted annual audits to ensure employee benefits were updated
- Consolidated reports and statistics and prepared recommendations for personnel actions to higher performance; ensured consistency in the administration of regulations and practices
Education
Medical Administrative Assistant -
Pima Medical Institute
Colorado Springs, CO06-2021
High School Diploma -
Williamsport Area Senior High School
Williamsport, PASkills
- Front-Desk Experience
- Experience with Multiple Insurances
- Multitasking Organizational Skills
- Medical Terminology Experience
- Experienced in Customer Service
- Patient Scheduling
- Manage incoming and outgoing calls
Timeline
Warehouse Associate
Nordstrom
05.2024 - Current
Medical Office Associate
Mind Renewal Behavioral Health Services
04.2021 - 04.2024
Crew Trainer
McDonald's
09.2020 - 03.2024
Human Resources Assistant/GS Employee
Department of Defense
09.2007 - 08.2008
HR Supervisor /Sr Training Mgr/Admin Specialist
United States Army
07.1997 - 11.2009
Medical Administrative Assistant -
Pima Medical Institute
High School Diploma -
Williamsport Area Senior High School
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