Stacy Coupe

Disabled

Disability

10.2020 - Current

Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked with cross-functional teams to achieve goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained updated knowledge through continuing education and advanced training.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Utilized various software and tools to streamline processes and optimize performance.
Achieved cost-savings by developing functional solutions to problems.
Operated equipment and machinery according to safety guidelines.
Provided compassionate care to patients in daily living activities.
Assisted nursing staff with patient assessments and vital sign monitoring.
Maintained cleanliness and safety of patient environments at healthcare facility.
Communicated effectively with patients, families, and healthcare team members.
Documented patient conditions and care activities in electronic health records.
Supported rehabilitation therapies through exercises and mobility assistance.
Educated patients about health management and care routines during visits.
Trained new staff on proper caregiving techniques and facility protocols.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Performed vital sign assessments, such as taking blood pressure and temperature.
Documented patient care services by charting in designated areas.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Answered patient call lights promptly and responded to requests appropriately.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Assisted patients in ambulation and transfers using proper body mechanics.
Reported changes in patient conditions to registered nurse or physician.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Monitored food intake and output as directed by nursing staff.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Provided emotional support to family members during difficult times.
Transported residents within the facility as needed.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Educated patients on self-care techniques that would help them maintain their independence.
Participated in educational programs designed to improve knowledge of health care practices.
Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Administered medications under supervision of a licensed nurse.
Facilitated communication between patients, family members, and healthcare professionals.
Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Assisted residents with bathing and dressing to promote personal hygiene.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Helped residents walk with or without self-help devices.
Used mobility devices to transport patients.
Observed and reported unusual symptoms and changes to charge nurse.
Answered signal lights, bells or intercom systems to determine resident needs.
Distributed drinking water and nourishment to residents.
Assisted residents in preparing for activities and social programs.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Supported non-ambulatory residents in range of motion exercises.
Documented activities and recorded information in EMR system.
Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Provided physical support to assist patients with bathing, dressing and toileting.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
Supplied, collected and emptied patient bedpans on frequent basis.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Collected specimens from patients for laboratory testing purposes.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Monitored client health status and reported changes to medical professionals.
Assisted clients with daily living activities and personal care needs.
Provided companionship and emotional support to enhance client well-being.
Coordinated transportation for clients to medical appointments and errands.
Maintained accurate records of client care and progress notes daily.
Collaborated with family members to develop personalized care plans.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Maintained clean and well-organized environment for client happiness and safety.
Changed bed linens and maintained a clean living environment for the client's safety.
Assisted clients with bathing, dressing, and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
Prepared meals and snacks according to prescribed diets.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Helped client with medication self-administration.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Improved patient outlook and daily living through compassionate care.
Recorded daily notes about client conditions, treatments provided and progress made.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Reported any changes in the client's physical or emotional condition to supervisor immediately.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Monitored vital signs such as temperature, pulse rate, blood pressure .
Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
Assisted in ambulation and exercise routines for clients.
Documented care provided and submitted notes to supervisor.
Engaged patients in recreational activities such as reading books or playing games.
Recognized emergency situations and implemented appropriate procedures.
Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
Tracked and reported clients' progress based on observations and conversations.
Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Participated in developing individualized care plans based on medical orders and assessments.
Instructed family members regarding proper home care techniques and infection control procedures.
Educated patients and families on health care needs, conditions, and options.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Delivered high level of assistance with cooking, meal preparation, and shopping.
Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Planned, prepared or served meals to patients according to prescribed diets.
Provided entertainment and companionship through conversation, reading, and board games.
Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Cared for disabled children or children with sick or disabled parents.
Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
Processed customer transactions efficiently using point-of-sale systems.
Assisted customers with inquiries and resolved issues promptly.
Maintained accurate cash drawer during shifts and balanced at end of day.
Provided exceptional service in fast-paced retail environment to enhance customer experience.
Educated customers about promotions and product features to drive sales engagement.
Collaborated with team members to ensure smooth daily operations and service delivery.
Handled returns and exchanges according to company policies with professionalism.
Trained new cashiers on company procedures and customer service best practices.
Greeted customers and provided friendly customer service.
Resolved customer complaints in a professional manner.
Operated cash registers to process payments for goods and services.
Collected credit card and cash payments to complete transactions for customer orders.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Answered incoming phone calls from customers regarding product availability or store locations.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Complied with all health and safety regulations while performing job duties.
Balanced cash drawers at the end of each shift.
Informed customers of in-store promotions or pricing specials.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Assisted customers with locating merchandise within the store.
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Ensured that all areas of the retail floor were properly stocked throughout each shift.
Recommended, selected, located, and obtained products to meet customer needs.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Verified that all coupons were valid prior to processing them into the system.
Provided information on company policies, warranties, guarantees, financing options and other related matters.
Followed established loss prevention procedures when dealing with suspicious customers or activities.
Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Addressed customer questions and concerns regarding products and services.
Greeted customers promptly and responded to questions.
Answered customers' questions and provided information on store procedures or policies.
Built and maintained productive relationships with employees.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Counted and balanced cashier drawers.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Checked personal identifications during alcohol and tobacco sales.
Offered customers carry-out service at completion of transaction.
Processed returned merchandise by strictly following store return and exchange procedures.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Adhered to social distancing protocols and wore mask or face shield.
Assisted in managing daily deli operations and staff schedules.
Ensured compliance with food safety standards and sanitation practices.
Trained new team members on deli procedures and customer service skills.
Provided excellent customer service by addressing inquiries and resolving issues.
Monitored inventory levels and placed orders for deli supplies as needed.
Collaborated with the deli manager to develop promotional displays and specials.
Maintained cleanliness and organization of the deli area for optimal workflow.
Supported staff development through ongoing coaching and feedback sessions.
Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
Supervised deli staff, ensuring proper customer service and food safety practices were followed.
Ensured that all food items were properly labeled according to local health department regulations.
Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
Implemented promotional activities such as recipe cards or special offers in order to increase sales within the deli department.
Reviewed customer surveys in order to assess satisfaction levels with services provided by the deli department.
Managed budgets related to purchasing ingredients, supplies and equipment needed for running the deli section successfully.
Organized monthly meetings with deli staff to discuss upcoming changes in policies or procedures.
Addressed employee inquiries about benefits, payroll information and other questions related to their job performance or working conditions.
Analyzed sales data from previous months in order to identify trends or opportunities for growth within the business.
Created reports detailing sales figures, labor costs and other financial metrics associated with the day-to-day operations of the store's deli section.
Collaborated with other departments regarding campaigns or initiatives that would benefit the deli department.
Investigated pricing discrepancies between vendors which could have an impact on profit margins within the store's budget plan.
Priced and ordered food products, kitchen equipment, and food service supplies.
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Reduced costs by controlling portion sizes and eliminating all types of waste.
Completed regular inventories of food and material stocks.
Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Prepared and led food service training programs to teach staff various tasks.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Trained new employees to perform duties.
Oversaw food preparation, production and presentation according to quality standards.
Distributed food to service staff for prompt delivery to customers.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Explained goals and expectations required of trainees.
Promoted safe working conditions by monitoring safety procedures and equipment.
Coached staff on strategies to enhance performance and improve customer relations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Resolved problems or concerns to satisfaction of involved parties.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Assisted staff by serving food and beverages or bussing tables.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Inspected dining and serving areas for cleanliness and proper setup.
Sorted and organized inventory for efficient retrieval.
Assisted in loading and unloading delivery trucks.
Maintained cleanliness and safety standards in work areas.
Collaborated with team members to ensure timely order fulfillment.
Conducted regular counts of inventory to track stock levels.
Followed safety protocols to minimize workplace hazards.
Supported training of new employees on operational procedures.
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Used pallet jacks to move items to and from warehouse locations.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Organized warehouse space for efficient storage of products.
Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Staged and sorted multiple types of products for loading.
Operated scanners, computers, and other equipment to track orders.
Preserved safe work environment by maintaining clean workstations and pallet area.
Followed established guidelines for picking orders accurately.
Assembled orders according to customer requests.
Received and tracked incoming inventory shipments.
Ensured safety protocols were followed at all times while operating machinery.
Inspected damaged goods prior to disposal or return to vendor.
Maintained stock levels in accordance with company policies.
Performed cycle counts to maintain accurate inventory records.
Investigated any reported problems regarding shipping errors or damages.
Verified accuracy of incoming shipments against purchase orders.
Packed boxes and stock using organizational guidelines.
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Tagged and wrote identifying information on containers, boxes and cargo.
Used scanners to track parcel information, condition or receipt.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Maintained cleanliness of guest rooms and public areas daily.
Managed laundry operations, ensuring proper washing and folding techniques.
Restocked cleaning supplies and toiletries to maintain availability for staff.
Assisted in training new housekeepers on cleaning procedures and safety standards.
Collaborated with maintenance staff to report repairs and upkeep needs promptly.
Ensured compliance with health and safety regulations in all cleaning activities.
Organized cleaning schedules to optimize workflow during peak times.
Provided exceptional customer service, addressing guest requests and concerns promptly.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Changed bed linens and towels, tidied up rooms.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Used cleaning chemicals following proper guidelines.
Emptied trash receptacles throughout the property.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Interacted pleasantly with clients and guests when performing daily duties.
Cleaned building floors by sweeping, mopping and scrubbing.
Maintained and organized cleaning supplies stock.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Disinfected telephones, light switches and other frequently touched objects.
Responded to requests from guests regarding housekeeping needs.
Reported any maintenance issues or damage to supervisors immediately.
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Followed safety procedures when handling hazardous materials.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Ensured that all health standards were met during cleaning operations.
Observed proper use of chemicals when cleaning various surfaces.
Inspected guest rooms after cleaning to ensure they were presentable.
Returned rooms to occupant-ready status to satisfy future guests.
Maintained a clean linen closet by folding sheets neatly on shelves.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Scrubbed kitchen appliances, countertops and fixtures.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Laundered sheets and removed stains to restore linens to pristine condition.
Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Provided information about hotel services upon request from guests.
Organized closets with hangers for guests' clothing items.
Requested maintenance orders to fix non-working equipment and address room damage.
Assisted in laundry services including washing, drying, and folding linens.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Adhered to daily cleaning schedules and updated as needed based on demand.
Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Checked inventory for required supplies and made lists for needed cleaning products.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Swept and damp-mopped private stairways and hallways.
Communicated with maintenance team on damages to repair.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Sorted and counted linens and organized in storage areas.
Monitored cleanliness of lobby, swimming pool and other common areas.
Reported damage or theft of hotel property to management.
Waxed and polished wood furnishings to restore faded appearance.
Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.

Summary

Overview

Work History

Disabled

Education

Medical Billing And Coding - Medical Billing And Coding

Certified Nursing Assistant - Certified Nursing Assistant

Some College (No Degree) - Certified Medical Assistant

Skills

Timeline

Medical Billing And Coding - Medical Billing And Coding

Disabled

Certified Nursing Assistant - Certified Nursing Assistant

Some College (No Degree) - Certified Medical Assistant

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