Brittany Potter-brown
Yeadon
Summary
Wanting a job within the criminal justice field. With the ability to service my community.
Professional with strong background in case management. Proven ability to assess client needs, develop personalized plans, and coordinate resources. Known for teamwork, adaptability, and achieving meaningful outcomes. Skills include crisis intervention, effective communication, and resource coordination. Reliable, empathetic, and driven by results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Blended Case Manager
Child Guidance Resource Centers
03.2024 - Current
- Providing services for needy families
- Scheduling visits with families
- Handling 30 cases at a time
- Record keeping
- Updating charts
- Locating resources for families and children
Bail Clerk
Office of Judicial Records
08.2022 - 03.2024
- Company Overview: Criminal
- Processing bail
- Balancing drawer
- Use Microsoft Word
- Use Microsoft Excel
- Collect payments for bail (cash, bank check, bail bonds, credit card payments)
- Close contact with prison
- Close contact with police districts
- Criminal
Branch Representative
Police and Fire Federal Credit Union
01.2021 - 07.2022
- Processed transactions
- Cash handling
- Cash ordering
- Balanced Vault
- Balanced drawer
- Informed customers of the new products we were offering
- Kept updated on the new regulations and compliances
Home Health Aide
Access Healthcare
05.2019 - 01.2021
- Meal prep
- Assistance with walking
- Assistance with setting doctor's appointments
- Providing companionship
- Remind individual to take medicine
- Provides household needs so individual may receive care from their homes
Bank Teller/Head Teller
Wells Fargo
12.2015 - 04.2019
- Processed transactions
- Cash handling
- Cash ordering
- Balanced Vault
- Balanced drawer
- Informed customers of the new products we were offering
- Kept updated on the new regulations and compliances
- Managed a five person teller line
Education
Master's degree - Criminal Justice
Colorado Technical University
03.2025
Bachelor's - Criminal Justice
Colorado Technical University
11.2023
High school diploma or GED -
Howard High School Of Technology
Wilmington, DE05.2005
Skills
- Office Administration Expertise
- Customer Support Expertise
- Food Preparation Experience
- Experienced in Microsoft Word
- Cash Transaction Processing
- Personal Care Services
- Patient Care Support
- Excel Data Analysis Expertise
- Client Support
- Microsoft Office Proficiency
- Customer Engagement Upselling
- Culinary Skills
- Proficient Driving Skills
- Customer Care Professional
- Keyboard Proficiency
- Detail-Oriented Data Management
- Efficient Meal Planning
- Hospitality Experience
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Driver's License
- Certified Case Manager
Personal Information
Willing To Relocate: Anywhere
Timeline
Blended Case Manager
Child Guidance Resource Centers
03.2024 - Current
Bail Clerk
Office of Judicial Records
08.2022 - 03.2024
Branch Representative
Police and Fire Federal Credit Union
01.2021 - 07.2022
Home Health Aide
Access Healthcare
05.2019 - 01.2021
Bank Teller/Head Teller
Wells Fargo
12.2015 - 04.2019
Bachelor's - Criminal Justice
Colorado Technical University
High school diploma or GED -
Howard High School Of Technology
Master's degree - Criminal Justice
Colorado Technical University
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