Stefania Grajales
Norristown
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
14
14
years of professional experience
Work History
Store Manager
KIZIK
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager/Area Manager
ALLBIRDS
06.2022 - 03.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Store Manager
TJX COMPANY
07.2021 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Lead store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hired, trained and mentored new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Manager
DICK'S SPORTING GOODS
09.2010 - 02.2021
- Reinforced customer service principles by coaching staff on successes and challenges.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Executed store opening and closing procedures and recovery.
- Supported store to meet and exceed store financial goals.
- Operated and managed store in absence of store manger.
- Led and executed all company initiatives ensuring sales and profitability goals are exceeded.
- Managed associate performance matters, including appraisals, promotion recommendations and discipline.
- Utilized company systems and procedures designed for expense control and inventory management.
- Created schedules to support engaging customer service environment.
- Assisted Store Manager with day-to-day operations of entire store.
- Uphold positive associate relations that led to engagement in brand and team.
- Identified training and development opportunities that assisted direct reports in achieving enhanced performance.
Education
Bachelor of Arts (B.A.) - Criminal Justice
LASALLE UNIVERSITY
Philadelphia, PA05.2010
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Visual Merchandising
- Networking and Recruiting
- Kronos / StoreForce
- Staff Management and Retention
- Store Operations
- In-Store Marketing events
- Training and Development
- Loss Prevention Management
- Microsoft Office
- Recruitment and Hiring
- Payroll Management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
KIZIK
03.2024 - Current
Store Manager/Area Manager
ALLBIRDS
06.2022 - 03.2024
Store Manager
TJX COMPANY
07.2021 - 06.2022
Assistant Store Manager
DICK'S SPORTING GOODS
09.2010 - 02.2021
Bachelor of Arts (B.A.) - Criminal Justice
LASALLE UNIVERSITY
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