Stefanie Emery
Pen Argyl
Summary
Dynamic Restaurant Manager with proven expertise at Longhorn Steakhouse, excelling in team management and customer engagement. Enhanced operational efficiency and staff performance, leading to a notable increase in customer satisfaction. Skilled in inventory control and financial reporting, ensuring accuracy and accountability in all transactions. Committed to delivering exceptional dining experiences.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Longhorn Steakhouse
06.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Bartender
Longhorn Steakhouse
03.2014 - 06.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Applebee's Neighborhood Grill & Bar
09.2009 - 03.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - Criminal Justice
Raritan Valley Community College
Somerville, NJ05-2015
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
Accomplishments
- Reduced culinary employee turnover to 0% for an entire year by retaining employees.
- Reduced AvsT from 6% to 3% within a few months by focusing on food waste.
- Raised our steaks grilled correctly percentage from 89% to 96% within the first year of taking over the kitchen.
Languages
English
Timeline
Restaurant Manager
Longhorn Steakhouse
06.2019 - Current
Bartender
Longhorn Steakhouse
03.2014 - 06.2019
Server
Applebee's Neighborhood Grill & Bar
09.2009 - 03.2014
Associate of Arts - Criminal Justice
Raritan Valley Community College
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