Steffanie Krella
Windsor,PA
Summary
Dynamic customer service professional with a proven track record at Savencia Cheese USA, excelling in effective complaint resolution and analytical reasoning. Recognized for enhancing customer loyalty through empathetic interactions and meticulous data management. Adept at leveraging Microsoft Excel to streamline processes and foster strong client relationships.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Savencia Cheese USA
02.2018 - Current
- Managed 128 retail customer accounts including top 5 customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
ECommerce Store Owner
Self-employeed
12.2011 - 02.2018
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Accounts Receivable Clerk
LAMTEC
04.2003 - 10.2005
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Education
Associate of Arts - Business Administration And Management
HACC
Lancaster, PASkills
- Service excellence
- Effective listening
- Analytical reasoning
- Detail-oriented data management
- Microsoft Excel
- Effective complaint resolution
Timeline
Customer Service Representative
Savencia Cheese USA
02.2018 - Current
ECommerce Store Owner
Self-employeed
12.2011 - 02.2018
Accounts Receivable Clerk
LAMTEC
04.2003 - 10.2005
Associate of Arts - Business Administration And Management
HACC
Languages
English
Native or Bilingual
German
Limited Working
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