Steffanie Ramos
Mechanicsburg
Summary
Dynamic and detail-oriented professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through strong multitasking and effective complaint resolution. Skilled in point-of-sale operations, consistently ensuring accurate transactions and timely service in fast-paced environments. Committed to team collaboration and delivering exceptional dining experiences.
Overview
4
4
years of professional experience
Work History
Waitress
Appalachian Brewery
02.2023 - 12.2024
- Provided exceptional customer service in fast-paced restaurant environment.
- Processed orders accurately using point-of-sale system, ensuring timely delivery of food and beverages.
- Handled customer inquiries and resolved issues efficiently to enhance dining experience.
Waitress/Bartender
Crowne Plaza Hotel & Resorts
09.2021 - 03.2023
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Picker/ Packer
AtHime Distributions
07.2020 - 09.2021
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Printed labels, packaged boxes, and loaded into outbound containers.
Education
GED -
St. Benedicts
Erie, PASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to details
- Complex Problem-solving
- Complaint resolution
- Sales techniques
- Point of sale operation
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Appalachian Brewery
02.2023 - 12.2024
Waitress/Bartender
Crowne Plaza Hotel & Resorts
09.2021 - 03.2023
Picker/ Packer
AtHime Distributions
07.2020 - 09.2021
GED -
St. Benedicts