Stella Cummins
Easton
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Merry Maids
09.2006 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maintained CRM database with customer updates and report generation.
- Oversaw quality control and productivity rates to increase revenue and production times.
Education
High School Diploma -
Nazareth Area High School
Nazareth, PA06.1985
No Degree - Nursing Assistance
Career Institute of Technology
Easton, PA06.1985
Skills
- Sales Strategies
- Sales Activities
- Credit and Collections
- Quality Standards
- Order Supplies
- Team Bonding
- Customer Service
- Train Employees
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Biweekly Payroll Processing
- Administering Payroll
- Employee Coaching and Mentoring
- Training and Development
- Administration and Reporting
- Scheduling
Timeline
Office Manager
Merry Maids
09.2006 - Current
High School Diploma -
Nazareth Area High School
No Degree - Nursing Assistance
Career Institute of Technology
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