Stephanie N. Storti
Trappe
Summary
Relationship-driven professional with extensive experience leading large groups, managing high-volume client relationships, building trust quickly, and guiding individuals through complex decision-making processes. Recognized for strong communication, engagement, outreach, problem-solving, and the ability to move people from uncertainty to action. Experienced in coordinating services across multiple systems, presenting information clearly, overcoming resistance, and ensuring consistent follow-through — skills directly transferable to sales, account management, client success, and business development roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Facilitator & Counselor Assistant
Victory Park Recovery Center
04.2025 - Current
- Lead Partial Hospitalization Program (2.1 Level of Care) for individuals with co-occurring mental health and substance use disorders, overseeing daily structure and engagement for groups of up to 35 clients.
- Design and conduct interactive educational sessions that promote participation, discussion, and peer connection while presenting complex material in an understandable and engaging way.
- Facilitate group discussions and activities that build trust, camaraderie, and accountability among participants.
- Assist counselors in assessing client level-of-care needs based on behavioral observations and participation within the group setting.
- Connect clients with essential resources including medical care, food and clothing assistance, Medicaid enrollment, legal aid, and community peer supports.
- Prepare treatment updates, progress reports, and formal letters for probation officers, attorneys, and court systems.
- Respond to crisis situations using de-escalation techniques and motivational interviewing to stabilize individuals and guide them toward solutions.
Client Services & Discharge Coordinator
Valley Forge Medical Center
07.2024 - 07.2025
- Managed a portfolio of 25+ clients simultaneously, guiding them through complex decisions and coordinating appropriate service placements.
- Communicated with insurance providers to secure authorizations and extensions through persistence, negotiation, and clear presentation of client needs.
- Collaborated with medical, clinical, and external partners to ensure seamless transitions and continuity of care.
- Built strong rapport with clients from diverse backgrounds, increasing engagement and follow-through with recommended services.
- Maintained detailed tracking of referrals, progress, and outcomes using electronic documentation systems similar to CRM platforms.
Case Manager & Certified Recovery Specialist
Pottstown Comprehensive Treatment Center
10.2022 - 06.2024
- Maintained ongoing relationships with a caseload of 50+ individuals through consistent follow-ups, support, and resource coordination.
- Conducted outreach to community providers and partners to educate them on services and strengthen referral networks.
- Coordinated client intakes and transitions between hospitals, rehabs, and community programs, similar to onboarding and retention workflows.
- Guided individuals through insurance and benefit navigation, simplifying complex information to help them make informed decisions.
- Facilitated weekly group sessions demonstrating strong public speaking, engagement, and leadership skills.
Education
High School Diploma -
Kennedy-Kenrick Catholic High School
06.2000
Skills
- Relationship Building
- Public Speaking
- Client Engagement
- Objection Handling
- Outreach
- Partnership Development
- Needs Assessment
- Coordination Across Systems
- Crisis Management
- Motivational Interviewing
- Documentation & Tracking
Certification
Certified Recovery Specialist – Pennsylvania Certification Board (2023)
Timeline
Group Facilitator & Counselor Assistant
Victory Park Recovery Center
04.2025 - Current
Client Services & Discharge Coordinator
Valley Forge Medical Center
07.2024 - 07.2025
Case Manager & Certified Recovery Specialist
Pottstown Comprehensive Treatment Center
10.2022 - 06.2024
High School Diploma -
Kennedy-Kenrick Catholic High School
Community Service & Outreach
Conduct ongoing outreach serving the unhoused population by distributing meals, clothing, hygiene products, and recovery resources while building trust and offering guidance toward available services., Educated individuals in active addiction on recovery options using motivational interviewing and compassionate communication., Provided photography and media support to assist nonprofit organizations in obtaining funding and increasing community visibility., Participated in harm-reduction outreach including Narcan distribution, wound care education, and resource connection.