Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Stephan Blystone

Carmichaels,PA

Summary

Dynamic Parts Advisor with a proven track record at Bortz Chevrolet Inc., excelling in parts inventory management and service excellence. Enhanced customer satisfaction through effective troubleshooting and swift issue resolution, while implementing efficient tracking systems that improved inventory accuracy. Committed to professional standards and fostering collaborative communication with clients and team members. Enthusiastic Parts Sales professional specializing in training and employee development. Motivational and encouraging leader with 20-year background building productive and cohesive sales and service teams. Enthusiastic Parts Sales professional specializing in training and employee development. Motivational and encouraging leader with 20-year background building productive and cohesive sales and service teams. Knowledgeable parts advisor proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Focused parts advisor well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 20 years of progressive experience in field. Accommodating parts advisor with expertise in leading and developing successful sales teams in automotive industry. Proactive and professional team leader with track record of success in customer service, process improvements, and revenue generation. Offering 20 years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates. Spirited automotive professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings. Spirited automotive professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings. Dynamic individual with hands-on experience in parts sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Recent graduate with foundational knowledge in parts sales and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level parts advisor position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience

Work History

Parts Advisor

Bortz Chevrolet Inc.
04.2009 - Current
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Improved inventory management by implementing efficient tracking systems and conducting regular audits.
  • Evaluated supplier performance regularly to ensure quality standards were consistently met or exceeded when sourcing components from third parties.
  • Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Ordered parts from various distributors to fulfill demands.
  • Adhered to company guidelines for performance and compliance.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Stocked and managed stock of parts.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Stocker

Big Lots Stores, Inc.
03.2008 - 04.2009
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Vending Machine Technician

Neighbors Vending
04.2007 - 03.2008
  • Ensured maximum uptime for machines, troubleshooting electrical and software-related problems.
  • Leveraged strong communication skills to effectively convey complex technical information to non-technical customers in an easily digestible manner.
  • Maintained strong relationships with clients, addressing concerns and providing prompt resolutions to any issues that arose.

Gate Guard

Baily Mine
06.2005 - 03.2007
  • Maintained a safe environment through effective communication with fellow gate guards and supervisors.
  • Enhanced security by diligently monitoring access points and verifying visitor credentials.
  • Kept check-in area clean and neat at all times.
  • Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.

Parts Advisor

AutoZone
05.2001 - 05.2005
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Assisted customers in finding appropriate parts promptly.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Education

Associate of Science - Electronics

Pittsburgh Technical Institute
PA
01-2020

High School Diploma -

Waynesburg Central High School
Waynesburg, PA
06-1997

High School Diploma -

Greene County Vocational Technical School
Waynesburg, PA
06-1997

Skills

  • Parts inventory management
  • Inventory control
  • Logistics management
  • Warranty management
  • Strong technical skills
  • Soldering
  • Troubleshooting
  • Returns logistics
  • Parts procurement
  • Service excellence
  • Effective troubleshooting skills
  • Purchase order processing
  • Comprehensive understanding of products
  • Commitment to professional standards
  • Collaborative communication skills
  • Payment transaction oversight

Accomplishments

  • Built productive, successful team using key training and development strategies.
  • Maintained the IT Department computer system for Dealer
  • Assisted in all upgrades and technology infostructor for the company.
  • Assembled tested and deployed PC's for the Dealership
  • Improved monthly sales by 90%.

Languages

English
Full Professional

Timeline

Parts Advisor

Bortz Chevrolet Inc.
04.2009 - Current

Stocker

Big Lots Stores, Inc.
03.2008 - 04.2009

Vending Machine Technician

Neighbors Vending
04.2007 - 03.2008

Gate Guard

Baily Mine
06.2005 - 03.2007

Parts Advisor

AutoZone
05.2001 - 05.2005

Associate of Science - Electronics

Pittsburgh Technical Institute

High School Diploma -

Waynesburg Central High School

High School Diploma -

Greene County Vocational Technical School
Stephan Blystone