Stephanie Arosen
Allentown
Summary
Efficient and focused professional in payroll, management, and customer service base jobs, known for high productivity and the ability to complete tasks efficiently. Skilled in payroll processing, timekeeping accuracy, and compliance with local, state, and federal regulations. Excel at problem-solving, communication, and adaptability, which facilitate seamless payroll operations.
Overview
13
13
years of professional experience
Work History
Senior Payroll Specialist
Paychex Inc
Allentown
01.2024 - 03.2025
- Maintained a client list and kept professional relationships with my clients.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Maintained payroll records in accordance with federal and state regulations.
Customer Service Representative
Guardian Life Insurance
Allentown
11.2021 - 12.2022
- Prevented key account losses by researching discrepancies and correcting problems.
- Improved product knowledge on continuous basis to provide optimal service.
911 Dispatcher
911 Luzerne County
Wilkes-Barre
02.2021 - 10.2021
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Daycare Teacher
Brookside Children's Early Education Center
Allentown
08.2016 - 10.2020
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Supervised children during meal times, playtime, and other activities.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Assistant Store Manager
Kohls Department Store
Trexlertown
10.2011 - 06.2017
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Associate of Arts -
Bloomsburg University of Pennsylvania
Bloomsburg, PAAssociate of Arts - Media Studies
Lehigh Carbon Community College
Schnecksville, PASkills
- Payroll administration
- Tax compliance
- Payroll processing
- Data analysis
- Client relationship management
- Problem resolution
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Critical thinking
- Organizational skills
- Customer service
- Excellent communication
- Record keeping
- Decision-making
- Employee training
- Analytical thinking
- Adaptability
- Excellent writing skills
Accomplishments
- Started film club at Lehigh Carbon Community College
Timeline
Senior Payroll Specialist
Paychex Inc
01.2024 - 03.2025
Customer Service Representative
Guardian Life Insurance
11.2021 - 12.2022
911 Dispatcher
911 Luzerne County
02.2021 - 10.2021
Daycare Teacher
Brookside Children's Early Education Center
08.2016 - 10.2020
Assistant Store Manager
Kohls Department Store
10.2011 - 06.2017
Associate of Arts -
Bloomsburg University of Pennsylvania
Associate of Arts - Media Studies
Lehigh Carbon Community College