Stephanie Dariano
Willow Grove
Summary
Dynamic professional with a proven track record in reception / administrative positions, excelling in customer service and appointment scheduling. Skilled in recordkeeping and fostering relationships, I enhanced patient satisfaction and retention through effective communication and problem-solving. Committed to delivering results in fast-paced environments while maintaining data accuracy and compliance.
Overview
16
16
years of professional experience
Work History
Patient Representative
Ent & Allergy of Pennsylvania
05.2024 - Current
- Assisted patients with appointment scheduling and insurance verification processes.
- Managed patient inquiries, providing accurate information on services and procedures.
- Collaborated with clinical staff to ensure efficient patient flow and satisfaction.
- Maintained electronic health records, ensuring data accuracy and compliance with regulations.
- Addressed patient concerns promptly, enhancing overall experience and engagement.
- Educated patients about treatment options and follow-up care instructions effectively.
- Supported administrative tasks, contributing to a well-organized clinic environment.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Improved patient retention rates by maintaining strong relationships through regular followups.
Receptionist
Robbyes Gentle Groomers
03.2022 - 05.2024
- Managed front desk operations, ensuring a welcoming environment for clients and their pets.
- Scheduled appointments efficiently, optimizing daily workflow and reducing client wait times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of pet grooming services and client information using appointment management software.
- Coordinated with groomers to ensure timely service delivery and effective communication with clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Paraprofessional
MaST Community Charter School
09.2020 - 03.2022
- Supported classroom instruction by implementing individualized education plans for diverse learners.
- Collaborated with teachers to develop engaging educational activities that enhance student participation.
- Assisted in managing classroom behavior through positive reinforcement and conflict resolution strategies.
- Monitored student progress and provided feedback to educators on academic performance and social skills.
- Developed and maintained effective communication with parents regarding student progress and classroom activities.
Assistant Manager
Best Cuts
06.2010 - 09.2016
- Supervised daily operations to ensure service quality and customer satisfaction.
- Trained and mentored staff on best practices and operational procedures.
- Analyzed sales data to identify trends and implement effective promotional strategies.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Collaborated with management to improve store layout for enhanced customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Upper Moreland
Willow Grove, PA06.2006
Skills
- Customer service
- Scheduling appointments
- Relationships and rapport
- Recordkeeping
- Multitasking and organization
- Verbal and written communication
- Data entry
Timeline
Patient Representative
Ent & Allergy of Pennsylvania
05.2024 - Current
Receptionist
Robbyes Gentle Groomers
03.2022 - 05.2024
Paraprofessional
MaST Community Charter School
09.2020 - 03.2022
Assistant Manager
Best Cuts
06.2010 - 09.2016
High School Diploma -
Upper Moreland