Dedicated customer service expert skilled in problem solving and communication. Proven ability to enhance customer satisfaction through effective product guidance and support.
Overview
6
6
years of professional experience
Work History
Customer Sales and Service Expert
Spring Valley Nurseries
Buckingham
04.2025 - 09.2025
Delivered exceptional customer service through clear communication and proactive problem-solving, fostering customer loyalty.
Guided customers in product selection, addressing queries and resolving complaints to enhance satisfaction.
Assisted customers with plant selection and care recommendations.
Instructed customers on gardening techniques and product usage to improve their gardening success and satisfaction.
Provided accurate information on products and services to customers.
Processed transactions accurately using the point-of-sale system.
Kindergarten & First Grade Teacher
Mastery Charter School; Frederick Douglass
Philadelphia
01.2020 - 06.2024
Implemented effective classroom management strategies to maintain a positive learning environment.
Applied positive reinforcement techniques in behavior management, fostering a respectful and orderly classroom environment.
Employed diverse instructional strategies and technologies to effectively address and support varied learning needs of students.
Collaborated with peers to integrate advanced technology and smart boards, enhancing student engagement and learning.
Designed lesson plans based on comprehensive teaching of academic, social, and personal skills.