Stephanie Fogal
Altoona
Summary
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Lift Driver
Walmart
05.2022 - Current
- Streamlined inventory management with accurate tracking of items using barcode scanners and documentation systems.
- Maintained a safe work environment by adhering to safety regulations and protocols during all lift driving tasks.
- Promoted a culture of continuous improvement through active participation in process review meetings and implementation of suggested changes.
- Participated in ongoing training sessions to stay current on industry best practices, enhancing overall job performance.
Customer Service Representative
ViaPath
08.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Tech Support
StarTek
04.2021 - 08.2021
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
Assistant Manager
Coen Market
07.2020 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Associate Senior Sales Associate
M&T Bank
03.2018 - 07.2019
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
Personal Loan Specialist
One Main Finanical
04.2017 - 03.2018
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.
- Implemented process improvements that reduced errors in applications, resulting in faster turnaround times for approvals.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
Financial Solution Specialist
Commonwealth Bank
06.2016 - 04.2017
- Managed a diverse portfolio of clients, ensuring optimal asset allocation based on individual risk tolerances and investment objectives.
- Assisted clients in achieving their financial goals through personalized wealth management strategies.
- Increased revenue generation with the implementation of innovative sales techniques and relationship-building efforts.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
Certified Retail Sales Associate
S&T Bank
07.2011 - 06.2016
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
Education
Pennsylvania School of Technology
Williamsport, PA 08.1998 - 06.1999
High School Diploma -
Altoona Area High School
Altoona, PA06.1998
Diploma - Mulitmedia Communication
Altoona Career And Technology
Altoona, PA06.1998
Skills
- Reliability
- Effective Communication
- Decision-making
- Customer service
- Strategic planning
- Inventory management
- Problem-solving
- Time management
- Safety procedures
Timeline
Lift Driver
Walmart
05.2022 - Current
Customer Service Representative
ViaPath
08.2021 - 05.2022
Tech Support
StarTek
04.2021 - 08.2021
Assistant Manager
Coen Market
07.2020 - 04.2021
Associate Senior Sales Associate
M&T Bank
03.2018 - 07.2019
Personal Loan Specialist
One Main Finanical
04.2017 - 03.2018
Financial Solution Specialist
Commonwealth Bank
06.2016 - 04.2017
Certified Retail Sales Associate
S&T Bank
07.2011 - 06.2016
Pennsylvania School of Technology
08.1998 - 06.1999
High School Diploma -
Altoona Area High School
Diploma - Mulitmedia Communication
Altoona Career And Technology
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